Shipping

What are the delivery times?

All parcels are prepared and shipped within a maximum of 48 working hours + delivery time depending on the delivery address.

In metropolitan France, the average delivery time for a parcel via Colissimo is 48 hours, or 2 working days.

For Europe, the average delivery time for a parcel via Colissimo varies from 3 to 5 working days on average, and can in some cases go up to 9 working days depending on the country of destination.

For parcels shipped via Delivengo, allow 2 to 3 days more than the previously mentioned estimates.

For the rest of the world: the average delivery time for a parcel varies from 5 to 12 business days depending on the destination country and the selected delivery method. Shipments are made only from Monday to Friday. Any order placed on Friday after 11:00 AM or over the weekend will be shipped the following Monday.

The stated delivery time has passed several days ago and I still haven't received my order. What should I do?

If the estimated delivery time has passed for several days and your package still hasn't been delivered, it may be stuck in the postal delivery chain, you may not have received delivery information, or it may have been accidentally lost. First, please check online via the email you should have received after your order was shipped, and verify the tracking information for your package on the website of the carrier handling your shipment.

If for any reason you are unable to obtain further information on the delivery status of your order, please do not hesitate to write to us at: contact@cog-store.fr so that we can contact the carrier to better inform you about the delivery status of your order, and resolve the delivery problem.