Règlement Général sur la Protection des Données du site COG-Store.com

Established on May 25, 2018 by the European Commission, the General Data Protection Regulation (GDPR) is a set of laws aimed at better protecting and regulating the use of personal data of companies' customers on European territory.

At COG, as part of the sale of our products, while protecting your data, we are forced to use some of your personal information in order to improve your experience as a customer, and guarantee you effective technical support. We also maintain your legal or regulatory obligations in order to resolve potential disputes, prevent fraud and abuse, or enforce our terms and conditions.

Users agree that by using our site cog-store.com, they consent to the terms set out in this Privacy Policy, and therefore, to the collection, retention and use of the data listed in this Policy.

- Data collected automatically when browsing the site cog-store.com :

* IP address

* Hardware and software details

* Links clicked and content viewed

- Data collected non-automatically:

- When creating the customer account, the user's name, first name, email address, date of birth, as well as the password that he or she will have taken the time to enter.

- When placing an order, if the customer is not already logged in, the name, first name, postal address, telephone number, as well as data relating to the payment of the order by the customer.

As part of the payment for purchases and services offered on the site cog-store.com, the platform records financial data relating to the customer's bank account or credit card.

The personal data collected from users and customers is intended to operate the site's services. cog-store.com, their improvement and the maintenance of a secure environment.

The uses are as follows:

- Access and navigation on the site cog-store.com by the customer.

- Management of the operation and optimization of the site by the COG team.

- Organization of the conditions of use of payment services.

- Verification, identification and authentication of data transmitted by the user.

- Implementation of customer service.

- Prevention, fraud detection and management of security incidents.

- Management of any disputes with the customer.

- Sending commercial and advertising information, based on customer preferences.

How do we use your personal information?

Information relating to your identity (name, first name) as well as your contact details (postal address, email and telephone) are necessary for us to send you your purchases, ensure updates to your orders and manage deliveries.

We also need your contact details to detect potential fraud and protect you against it.

Your date of birth is useful to us in order to protect minors and detect fraud, but also to protect you from it.

Information about your gender allows us to send you newsletters and emails that are tailored to you.

How do we use your payment information?

The security of your information is a priority for us, even more so since our items are exclusively available for sale online.

Banking data is processed and stored  only by BNP Paribas bank,  and are never in the possession of COG.

How do we use information relating to your browsing?

This information is transmitted to us when users browse cog-store.com. They include the user's IP address, device type, and how the site is navigated.

This information is used to improve the user and purchasing experience on our site, and aims to offer the best possible experience to users.

Can you tell me more about cookies?

A cookie is a text file stored by a website on your computer or mobile phone in order to collect data about your browsing on this site.

We use cookies to identify the sections and pages you visit in order to facilitate your navigation and improve your experience.

Users have the option of not providing this information by refusing cookies, but this may result in the inability to place an order on the website.

In order to disable cookies, the user will have to modify the settings of his browser as indicated in the following procedure: https://www.comment-supprimer.com/les-cookies/

Personal information related to a customer account cog-store.com will be automatically deleted after 3 years of account inactivity from the last login date.

Sharing of personal data may take place in the following cases:

- When paying. In order to set up the services allowing the payment of the amount of the order, the site cog-store.com enters into relations with third-party banking and financial companies with which it is linked by contract - in this case BNP Paribas and the Mercanet banking data security service - and automatically transmits banking information to them.

- When used by staff cog-store.com service providers related to advertising, user support and payment services. Their access to user data is limited, and is governed by contractual obligation. Their uses must comply with the regulations in force  in terms of data protection  staff.

- In the context of legal and/or administrative proceedings, COG staff may transmit data to comply with any requisition, or follow up on any claim made against the site.

- As part of an involvement of cog-store.com in an acquisition, merger, transfer of assets or receivership, the partial or total sharing of its assets, including users' personal data, may possibly take place. Where applicable, the site will inform its customers before transferring their data to a third party.

COG will not sell any of your personal information to third parties, including your name, address, date of birth, gender, telephone number, email or credit card information.

We only share your data (identity and contact details) with the people responsible for preparing and delivering your order such as:

- Warehouses, order preparers, delivery companies and payment providers that may be mandated to process and deliver your purchases on the platform cog-store.com.

- Professionals responsible for operating our site.

According to the regulations in force concerning personal data, users can assert their rights by making their request to the following address: contact@cog-store.fr

Users have the possibility to exercise their right of access to personal data held by COG concerning them. In the context of such a request, COG reserves the right, for verification purposes, to request proof of the user's identity.

- The right of rectification: a user can modify and update the information and data held by COG concerning him via his personal space on the site cog-store.com. In the event that the user is unable to modify online the inaccurate or inconvenient information, he/she is given the possibility of transmitting the rectification request to the team cog-store.com by sending an email to contact@cog-store.fr.

- The right to deletion of data: a customer may request the deletion of his/her personal data, in accordance with applicable data protection laws.

- The right to restriction of processing: a customer may request cog-store.com to limit the processing of their personal data.

- The right to object to data processing: a customer can object to their data being processed.

- In the event of difficulty encountered in exercising your rights, you can contact the National Commission for Information Technology and Civil Liberties (CNIL) in France.

If you have any questions or would like to provide comments regarding this information, please do not hesitate to contact us at: contact@cog-store.fr

The COG team is committed to protecting the confidentiality of its customers' data. We have also implemented technical and organizational measures to ensure the security of personal data against possible unauthorized access, corruption, and deletion. However, COG, through its online sales platform cog-store.com cannot guarantee the complete security of information transmitted or stored on the Internet due to the inherent risks of web security.

COG reserves the right to modify this clause relating to the protection of personal data at any time. However, if this were to happen, COG undertakes to inform its customers by e-mail 14 days before the effective date and by publishing the new version on cog-store.com. If the customer does not agree with the new terms of personal data protection put into effect, the latter will have the possibility of deleting his account.

We only send our newsletters to users who have authorized us to do so. They are sent only to keep you informed of our news and the items put on sale on the site cog-store.com.

You can stop receiving newsletters whenever you want.

To do this, simply click on "unsubscribe" at the bottom of the newsletter you received by email. We will then update your profile to ensure that you no longer receive newsletters from COG.

The website cog-store.com includes exhaustively all images, texts, logos, illustrations, pictograms and videograms and are, unless otherwise stated, the exclusive property of cog-store.com. Any total or partial reproduction of the site of cog-store.com is strictly prohibited without prior agreement.