Une question sur nos chaussures vegan ou sur la marque ? Retrouvez notre FAQ

Founded in 2018, we are a French shoe brand committed to offering items in eclectic styles, ranging from retro tennis, to the Classic RichelieuTheir common characteristic is that they are all manufactured using processes that exclude animal exploitation, but also comply with a manufacturing charter. philanthropist And ecological. Also, all our models are vegan, products in Portugal, made from materials developed in Europe, and the fruits of eco-responsible production. COG DNA fingerprint : advocating for respect for living things through shoes resolutely ethical, but without sacrificing style.

An article vegan is a product whose composition - materials and manufacturing methods combined - does not use any element of animal origin, and does not participate in any form of exploitation or mistreatment. Our application to strictly ensure compliance with this condition in each of the phases of development of our models, has allowed our brand to obtain the approval PETA Approved Vegan.

Involved in a responsible approach, our production charter is based on criteria of consideration of the living in the broad sense. This is why, in addition to not using material of animal origin, it is fundamental for us to work with partners considering their employees by offering them a working environment conducive to their well-being, through good sanitary conditions, compliance with established safety standards, as well as decent wages and working hours. All our models are thus made in Portugal in the Porto region, in a workshop that combines these good working conditions. Beyond human consideration, our approach is also ecological and responsible since we are careful to limit the impact that the manufacturing of our models can have on the environment.

Also, the geographical proximity between Portugal and France and the lesser carbon emissions that it implies in transport from one territory to another, is an additional reason that motivated the choice to produce in this country. Our materials are also produced in Europe (in Italy and Spain) made from recycled materials, from a circular and sustainable economy.

The main argument in favor of ecology in the manufacture of our shoes is most certainly the fact that they are free from material of animal origin. Indeed, between the methane and CO2 emissions generated by livestock farming - in particular pollution linked to herd droppings - the deforestation required to plant cereals intended for animal feed, and the water consumption attributable to livestock farming, leather is incomparably more polluting than our similar materials. What's more, before being usable as leather, the skins need to go through a whole tanning process, often of mineral, chemical and extremely polluting origin. In addition, 90% of global leather production is relocated to Asia, while the animals are mainly raised in Latin America; all of these intercontinental transport flows - which our production does without - also generate high carbon emissions. This is why, to meet the expectations of the public accustomed to the rendering of leather materials, we use imitation leather not subject to these production constraints, in addition to being ecologically manufactured: - suppliers promoting a circular economy by reusing scraps of materials or used materials. - processes that are less water-intensive. - use of recycled materials such as textile made from plastic bottles. For example, all the inner linings of our shoes are made of materials with a recycled base; the same goes for our soles, whose rubber is partially recycled. Finally, all COG shoes are produced in Portugal and use OEKO TEX 100 certified European materials, V-Label, INESCOP, Italian and Spanish, countries whose geographical proximity to France guarantees lower emissions due to transport.

Concerned about preserve the environment, we are trying to introduce more and more natural and recycled materials to our models. Over the years, we have selected several plant materials for the coating of several of our models: rain marc, revalued inedible cereals, the use of plant solutions allows us to avoid the waste of natural raw materials and to limit as much as possible the use of synthetic materials.

Our insoles, meanwhile, are made from recycled cork and our laces and interior linings are made from plastic bottles  - mainly fished in the Mediterranean - revalued. Depending on the characteristics of each model and its color variations, our shoes are also made of synthetic materials such as polyester, polyurethane, microfibers (from the circular economy), rubber, but also natural materials such as cotton.

Eager to produce according to a responsible charter and attentive to protecting the environment, we favor sustainable materials produced on European soil for a lower carbon emission rate. All the materials we use meet the European standard OEKO Tex 100 (textiles guaranteed to be free of toxic products for the body and the environment) and all are approved as hypoallergenic, antiperspirant, anti-odor, and abrasion resistant.

Currently, all our models and packaging are produced in the Porto region in small family workshops in Portugal, a region renowned for its expertise in shoemaking.

The reasons for this choice are multiple. We want to make a vegan shoe accessible to our public but also produced according to a ethical charter respectful of workers in charge of making our products, ensuring their working comfort, their safety and that they receive a decent salary. We also want our collections to be manufactured in a geographical area close to that of French territory in order to limit the carbon footprint linked to the transport of our merchandise. Finally, although we are keen to give pride of place to a virtuous and committed production model, we want our shoes to be sold at a price that, while it values ​​a qualified European workforce, remains accessible. The Portuguese manufacturing framework meets all these conditions in addition to to offer world-renowned traditional know-how in the shoe industry.

Although production based in France symbolises an attractive development axis to which we could aspire in the long term (lower carbon emissions, promotion of the work of local artisans, etc.), this production area would not currently allow us to be in phase with our ethical-economic model. Indeed, French manufacturing would lead to a production cost, which, if passed on to the product's selling price, would force us to offer our items at a high and potentially dissuasive price. However, if our aspiration is to democratize a responsible mode of consumption, we believe that we must offer the public a solution that remains financially accessible to them. Manufacturing in Portugal gives us the opportunity to be at the crossroads of these two paths, between ethical production and reasonable selling price. In addition, the French shoe market has unfortunately lost its splendor in recent decades, it would now be technically difficult, if not impossible, to produce some of our models in France.

Because we are nice and our shoes have style obviously! ^^ More seriously, putting on COG, is to treat yourself to a pair of designer shoes while carrying the values ​​of a committed brand, founded on the desire to protect nature and to give back the place they deserve to living beings. Furthermore, we aspire to support shelters involved in the rescue of abandoned animals or those who have suffered from precarious living conditions, by sharing part of our revenues with them. Also, through the purchase of your pairs of COG you take part in a resolutely human project. With our models on your feet, we can't guarantee that you'll run faster, much less that you'll float on water (if that happens, remember to share a selfie with us ^^), but what we promise you is that wearing COG means giving yourself the luxury of being able to walk lightly, and the liberated conscience of offering this world the most beautiful image of what fashion has to offer.

The choice of size depends on the model you wish to order. Also, to choose the size corresponding to your expectations, please refer to the product sheet of the desired model or to our section "Size Guide" before ordering.

If you have any doubts, please do not hesitate to contact us by writing to the following address: contact@cog-store.fr, we will be happy to guide you in your choice.

* The insoles of our RAVEN, WALLACE and WINTON models are removable. You can therefore replace them with an orthopedic insole if you are used to wearing them. Concerning our city models Laika, Aiko, Olympus, Watson And Alan, the insole is glued into the shoe, which may mean (if you are superimposing your orthopedic insole) taking a size larger than the one recommended.

To maintain your pair of COGs, nothing could be simpler! Use a slightly damp cloth and rub gently. Then let your pair of shoes dry in the open air, taking care not to expose them to the sun to prevent the color from fading. For the maintenance of imitation nubuck parts, for our Alan brown nubuck for example, we recommend using a soft bristle brush or a crepe brush. Avoid any abrasive product because although we have not subjected our materials to the test of all the specialized cleaning sprays on the market, some, particularly corrosive, can alter the softness and quality of the materials. Also, we do not recommend using this type of product unless recommended by a knowledgeable shoemaker, familiar with the qualities of our similar nubuck materials. Little tip: To freshen up the inside of your shoes, you can remove and sprinkle the soles of your sneakers with a little baking soda, or place a thin layer in your dress shoes. Baking soda has an absorbent power. Place the removable insoles and the baking soda in an airtight bag for a few hours, then remove the powder by shaking your insoles before putting them back in your shoes. You can also gently rub your soles with a soft cloth previously moistened with a little soapy water. However, make sure that the soles are completely dry before putting them back in your shoes. Please note: Our shoes are not designed to be machine washed.

All our models are made of hydro-beading materials, and although they are not designed to jump in puddles, you can wear them in rainy weather without any problem. Tested and approved ;)

Our models are currently available in sizes ranging from 35 to 46. Unfortunately, we are currently unable to produce soles and shoe lasts in sizes not developed by our suppliers. Indeed, this approach would entail significant production costs for each new size and each model, which our brand is currently unable to assume. Nevertheless, we do not lose sight of this expectation, and in our prospecting to develop new models, we always take into consideration the issue of supplying small and larger sizes. Thank you for your understanding and we look forward to satisfying more and more of you.

- Metropolitan France :  Delivery costs are €3.99 to a post office or collection point, and €4.99 for home delivery against signature for any purchase under €135. Delivery is free to a post office or collection point for any purchase of €135 or more. Home delivery against signature for any purchase of €135 or more.

- Europe : Our delivery costs vary between €12.99 and €23 depending on the destination country, the weight of the package and the delivery solution chosen (see details of the delivery rate charged when placing the order). Please note that "Delivengo Easy" deliveries do not include insurance for the package in the event of loss. For insured delivery, opt for "Colissimo" delivery with signature upon hand delivery.

- Rest of the World : Our delivery costs vary between €6.99 and €45 depending on the destination country, the weight of the package and the delivery solution chosen (see details of the delivery rate charged when placing the order). Please note that "Delivengo Easy" deliveries do not include insurance for the package in the event of loss. For insured delivery, opt for "Colissimo" delivery with signature upon hand delivery.

About our “The Imperfect” models :

- Metropolitan France : for an order of a value less than or equal to €100, the delivery costs for Imperfect models amount to €6.50 to a post office or collection point, and €7.50 for home delivery against signature.

For an order equal to or greater than €100, the delivery costs for Imperfect models amount to €3.99 to a post office or collection point, and €4.99 for home delivery against signature.

The desire not to offer our products for express delivery goes hand in hand with our ecological approach in order not to participate in the increase in express transport solutions and the significant CO2 emission load that they entail. Indeed, behind the majority of fast deliveries, the provision of a truck which, in order to ensure rapid delivery of the package, may be forced to drive without the optimization of the loading being optimal.
At COG, we value patience for preserve a healthy planet, rather than impatience which would accentuate global warming, and we invite you to share the experience with us.
Can we reassure you, the average delivery time for our shoes is 48 to 72 hours; not even time to get cold feet ;)

All packages are prepared and shipped within a maximum of 48 working hours + delivery times depending on the delivery address. In mainland France, the average delivery time for a package via Colissimo is 48 hours or 2 working days. For Europe, the average delivery time for a package via Colissimo varies from 3 to 5 working days on average, and can in some cases go up to 9 days depending on the destination country. For the rest of the world: the average delivery time for a package varies from 5 to 12 working days depending on the destination country and the delivery method selected. Shipments are made only from Monday to Friday. For any order placed on Friday after 11 a.m. or on the weekend, packages will be shipped the following Monday.

Once your order has been placed, we will send you a summary email of your order, followed, after your shoes have been shipped, by a second email containing a link to track your package on the website of our delivery partner Colissimo.

If the estimated waiting time has expired for several days and your package has still not been delivered to you, it may be blocked in the postal delivery chain, the delivery information has not reached you, or it has been accidentally lost. To begin, please check online via the email you should have received following the shipment of your order, the information concerning the tracking of the delivery of your package on the Colissimo platform. If for one reason or another you are unable to obtain more information on the delivery status of your order, do not hesitate to write to us at: contact@cog-store.fr so that we can contact the carrier to better inform you about the delivery status of your order, and resolve the delivery problem.

Your package may have been returned to us for various reasons:

1/ Package not collected from the post office or relay point within 10 days, during which time it is kept before being reshipped.

2/ Package not collected from the post office within the 10-day period during which it is kept following the absence of the customer when the home delivery attempt is attempted.

3/ Recipient's name and/or contact details incorrectly provided.

If your package has been returned to us for one of the first two reasons mentioned above, we will contact you by email to find out which shipping method you would like to use so that your package can be reshipped to you. Unfortunately, in this case, the reshipping costs charged by the carrier will be your responsibility.

If your package has been returned to us for the third reason mentioned above, we will contact you by email to verify your shipping details.

If we have inadvertently entered your details incorrectly when editing your delivery label, preventing the correct receipt of your order, we will reship your package to you as soon as possible.

If unfortunately the error in providing the contact details indicated on the package is due to a lack of vigilance on your part, we will reship your package as soon as possible but we will be forced to charge you the cost of reshipping your package at the actual and full cost charged by the carrier.

If for any reason you wish to return your pair(s) to us, no problem. You have a period of  30 days from the date of receipt of your order to return it to us. To do this, simply send us your request to the following address: contact@cog-store.fr then return your items to us (see terms and shipping costs below in the FAQ)

After receiving and verifying the quality of the returned product, we will proceed according to your wishes to exchange or refund your item (excluding shipping costs of the order), or if you wish to issue a credit of a value equal to the amount of your purchase valid for one year. cog-store.com

Please note that the item(s) can only be refunded if the merchandise is returned to us in a condition similar to that found at the time of shipment, i.e. new and clean shoes, not having been worn, and the box in a condition similar to that when you received your package, suitable for resale.

The package must also contain all items present in the box at the time of shipment - including the delivery note - otherwise we will unfortunately not be able to issue a refund.

Thank you for taking care of your package.

If the size received is not suitable,  we can you  exchange your pair for another size of the same model (while stocks last). Simply let us know  send the request by writing to us at the address contact@cog-store.fr
The return costs for the exchanged pair are free for mainland France, Belgium, Germany, Luxembourg and the Netherlands for any order with a value greater than €100.

As part of this exchange, the shipping costs for the new pair amount to €7.5, and €13 in the case of an order for 2 pairs to be exchanged.

Please send us your exchange request by email so that we can share the payment terms with you.

We will ship your new pair to you after receiving and verifying the contents and condition of your returned order.

If you do not wish to exchange your pair, you also have the option of being reimbursed for the amount of your purchase, or of benefiting from a voucher valid for one year on cog-store.com.

The refund of an order only covers the cost of the items, not the shipping costs specific to sending the package.

Please note that the item(s) can only be exchanged or refunded if the merchandise is returned to us in a condition similar to that found upon shipment, i.e. new and clean shoes, not having been worn except for trying them on, and the box in a condition similar to that on arrival of the package, suitable for resale.

In order to be eligible for return, an item must meet the following eligibility criteria:

- Returned shoes must not have been worn (except when tried on on a flat, clean surface) and must not show any signs of wear.

- Shoes must be returned with the accompanying accessories (laces, soles, etc.).

- The box must be returned in its original condition. If the shoes reach us in a condition that does not meet the conditions mentioned above, we will unfortunately not be able to refund them.

Thank you for your understanding.

- If your country is on the list of countries covered by free returns (see details of return costs below in the FAQ), we will issue you a label to print and then affix to your package in order to return it to us. - If your country of residence is not covered by the free return offer, please send us your return request by email to the address contact@cog-store.fr before proceeding with the return to be made by the means of transport of your choice. The recipient address to be mentioned on the return slip must be:

CAMARA Omar 108 Place Henri Barbusse 69800 - SAINT-PRIEST.

In the event of a refund, only the value of the products invoiced will be refunded.

Delivery costs and commission fees retained by PayPal are not subject to reimbursement if this payment method is the one used when paying for the order.

Return costs are free for mainland France, Belgium, Germany, Luxembourg and the Netherlands, for any purchase with a value greater than €100 (shipping costs not included), within the limit of one free return per Customer for a refunded order. Beyond one free return and one refunded order, the return costs incurred by the return of other orders will be borne by the Customer, this, until the purchase of an item ordered is maintained for reactivation of the free return procedure.

For items worth less than or equal to €100, and orders placed in European countries not mentioned above and the rest of the world, return costs are the responsibility of the customer.

In order to ensure the return, it is up to the customer to choose the carrier to return their order.

The address to be mentioned on the package for return is:

Omar CAMARA (COG), 108 place Henri BARBUSSE, 69800 - SAINT-PRIEST

Concerning the Imperfect :

In the event of a refund request for an imperfect model, return costs are the responsibility of the customer.

Currently, our products are only sold on our online store.

If you have forgotten your password and/or are no longer able to log in to your account on cog-store, you can create a new one by clicking on "Forgotten password" in the space dedicated to logging in. A reset email will then be sent to you along with a new temporary login password. If you have any difficulty, do not hesitate to contact our customer service.