Conditions générales de vente du site COG-Store.com

The purpose of these general conditions is to define the rights and obligations of the parties in the context of the online sale of goods offered from the website cog-store.com by SASU COG herein referred to as “COG”, to physical customers herein referred to as “the customer”. These general terms and conditions of sale are only applicable in the context of purchases made on cog-store.com by natural persons not representing a commercial entity.

By validating any order made on the website cog-store.com, the customer acknowledges having read and accepted these general conditions.

COG reserves the right to modify its general terms and conditions of sale from time to time. These will be applicable as soon as they are posted online.

These conditions only concern purchases made on the site of cog-store.com within the limit of stocks on sale on the day the order is taken.

These purchases concern the following products: SHOES.

When placing an order, the customer must confirm acceptance of these general conditions by checking the box “I have read and accept these general conditions” in the order form.
This acceptance cannot be partial, and any acceptance of these general conditions entails the commitment of the customer. On the contrary, any reservation issued renders the transaction null and void, and implies that the visitor who does not accept these conditions must refrain from placing an order on the platform. cog-store.com

COG is committed to transmitting to the customer in a clear and understandable manner  :

- Availability of items and stocks in the online store cog-store.com ; and in the event of exceptional closure, to clearly state the closing times and/or dates on the home page of the site cog-store.com.

- Previews and descriptions  representative  with authenticity the real rendering of the items put on sale on cog-store.com. However,  if the essential characteristics of the goods are described and presented with the greatest possible accuracy, the photographs of the products are not contractual, and  no difference in interpretation - whether based on a description or a visual - between the version sold on cog-store.com and the actual version of the product, cannot engage the responsibility of COG.

- The amount of the goods, the costs relating to the transport and delivery of the items, as well as any other possible costs which may be added to the total amount of the order.

- The deadlines and/or the expected delivery date of the goods.

- Information relating to COG's identity, electronic contact details, and professional activity.

- Information relating to the existence of legal guarantees, their terms and conditions of implementation, those relating to digital content, as well as any other possible contractual conditions.

The creation of an account will be done automatically when the customer places their first order on cog-store.com and provides COG with the information necessary for its validation.

Any customer who wishes to pay for a purchase on the website cog-store.com must be at least 18 years old and have the legal capacity to enter into these general conditions.

For people who are not old enough to pay for a purchase on cog-store.com, placing an order is also possible through an intermediary of a natural person with the capacity and legal agreement to contract the item(s) sold on cog-store.com.

A customer will not be able to create on the website cog-store.com, only one single account, namely: one email address per account created.

When creating the account, the customer must complete all mandatory fields present in the form, designated by the following character: *
Any form that is incomplete or contains inaccurate information cannot be validated.

Creating an account implies acceptance of:

- Of these general conditions of sale.

- Protection of personal data and the policy relating to the use of cookies on the site cog-store.com.

When creating your personal account on cog-store.com, an email will be sent to the customer to confirm the creation of their profile.

cog-store.com reserves the right to delete any account that does not comply with these contractual conditions.

Personal information related to a customer account cog-store.com will be automatically deleted after 3 years of account inactivity from the last login date.

The customer has the possibility to place his order from the online catalog on cog-store.com, this for any product within the limit of available stocks.

The customer will be informed of any unavailability of the product and may, via the dedicated field, request to be kept informed of a restocking. However, no request made in this sense commits cog-store.com to replenish its stock, and the choice of production of the items put on sale on cog-store.com remains the sole property of COG.

In the event that several customers simultaneously add to their basket an item available in a quantity lower than that necessary to honor the delivery of each customer, then validate the order of this item, COG cannot be held committed to supplying the item as such considered unavailable. In this case, COG undertakes to reimburse the amount debited at the time of purchase, the customer(s) whose order could not be shipped. The reimbursement will then be made to the bank card used to place the order on cog-store.com.

By confirming his order, the customer acknowledges having read all the characteristics of the product he wishes to purchase - color, quantity, technical specifications, composition and price - and declares to accept them without reservation.

After any order placed on cog-store.com, the customer will receive an email confirming the registration of the order.

However, the sale will only be considered concluded when cog-store.com will have sent the customer an email confirming the dispatch of the product(s) ordered, after receipt of the price of the order by COG.

COG recommends that its customers keep their order information, as well as their purchase confirmation.

cog-store.com and partners affiliated with the security of payments made on cog-store.com reserve the rights to authenticate information transmitted by the customer, whether it is that communicated on their customer account cog-store.com, or those indicated when placing an order. In order to prevent and protect against any fraudulent payment or identity theft, the means of payment indicated when placing an order and the personal data transmitted when creating a personal account on the site may be verified. cog-store.com.

In the event of a dispute, precedent or any other element that could undermine the integrity of COG, cog-store.com reserves the right to cancel a sale if it represents a threat or any other form of nuisance for COG. In this case, COG undertakes to inform the customer within 5 days of the order being registered, not to debit the amount of the transaction if it has not yet been validated, or to reimburse it if the customer has already been debited.

The sale price of the items is displayed and clearly readable on the product sheets of cog-store.com.

The amounts of the items are displayed in euros (€), all taxes included (TTC) and take into account the value added tax (VAT) applicable on the day of the order. In the event of a change in the applicable VAT rate, the amounts of the products in the online store would automatically be impacted. In the event of a modification or the creation of one or more taxes, this change could impact the sale price of the products, either upwards or downwards.

The amounts displayed do not include any possible contributions to shipping and return costs.

COG reserves the right to modify the price of items sold on cog-store.com, but undertakes to apply the rates in force indicated at the time of the order, subject to availability on that date. Also, the items are invoiced according to the rates in effect at the time of registration of the order(s). All merchandise remains the property of COG until payment has been received.

This is an order with payment obligation, which means that confirmation of the order implies payment by the customer.

To pay for his order, the customer has the choice of all the payment methods available to him and listed on cog-store.com.  The customer  guarantees to COG that it has any authorizations that may be necessary to use the payment method chosen by it, when validating the purchase order.

cog-store.com reserves the right to suspend any order management and delivery in the event of refusal of authorization of payment by credit card from officially accredited organizations, or in the event of non-payment. COG reserves the right in particular to refuse to make a delivery or to honor an order from a customer who has not fully or partially paid a previous order, or with whom a payment dispute is currently being managed.

Payment of the price is made in full on the day of the order, according to the following terms:

- Payment card

- Possibility of payment in 3 installments without fees with ALMA

- Bank transfer

- Paypal transfer

- Use of a credit

Payment for purchases made by bank card is secured by the 3d Secure BNP Mercanet payment solution and subject to  A  customer authentication check. The amount of purchases made on cog-store.com that after the verification steps necessary to judge the authenticity of the bank account referring to the card used. The act of verification of the customer account carried out by Mercanet thus has the value of an order validation operation.

The computerized records, kept in COG's computer systems under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties.

The archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as proof.

cog-store.com undertakes to implement the necessary procedures to ensure the security and confidentiality of personal and banking data transmitted to it by its customers. Also, in this respect, banking transactions carried out between the customer and COG via the online sales site https://www.cog-store.com are they secured by SSL data encryption.

In the event of fraudulent use of the bank card,  the customer  is invited, upon noticing this use, to contact COG at the following address: contact@cog-store.fr.

7.1 - Shipping conditions

COG is committed to honoring orders placed on cog-store.com subject to the unavailability of a product, whatever the reason leading to the lack of stock. In the event that one or more orders placed by the customer on cog-store.com could not be shipped, the latter will be notified within a maximum of 5 days after the order is placed on cog-store.comThe sale will then be cancelled and in the event that the customer has been debited for the amount of their order, the amount will be refunded to the bank card used for payment.

COG reserves the right to apply and modify the shipping conditions and charges relating to the transport of items sold on cog-store.com, but undertakes to apply the rates and conditions in force indicated at the time the customer places the order, if the order is in progress during the application of rate changes.
The cost of shipping costs and delivery terms for each geographic area concerned are specified on a case-by-case basis when placing the order.

The delivery terms and shipping costs applied by COG for items sold on cog-store.com are detailed in the “Delivery” section of the site’s FAQ page.

For any questions regarding the tracking of an order, the customer can contact COG at the following address: contact@cog-store.fr.

cog-store.com undertakes to prepare and post the package containing the customer's order in clean packaging, to post at the rate linked to the chosen delivery method, and to make visible all the recipient's information necessary for the proper receipt of the customer's order.

The products are delivered to the address filled in online by the customer when placing the order on cog-store.com. It is the customer's responsibility to ensure the accuracy of the delivery information provided at the time of purchase. Any package returned to COG due to an incorrect or incomplete delivery address will be reshipped at the customer's expense.
COG cannot be held responsible in any way for damage or loss of the package once it has been handed over to the delivery person mandated to deliver it to the recipient. In the event of such damage involving the liability of the postal service, the customer must contact COG via the address contact@cog-store.fr, And cog-store.com will then take charge of opening a dispute with the mandated delivery person.

In the event that the package has been lost, COG undertakes to reimburse the customer for the amount of the lost order within 7 working days - once the dispute has been processed and closed with the postal service.

It is the customer's responsibility when the delivery service hands over their package to check the integrity of the contents of their order before accepting delivery. In the event that at the time of delivery, the original packaging is damaged, torn or open, the customer must then refuse the package and note a reservation on the delivery slip (package refused because open or damaged).

The customer will also need to send an email to COG at the address contact@cog-store.fr, explaining the reason for refusal to deliver the package (damaged package, damaged or missing product).

7.2 - Deliverable territories

COG reserves the right to decide the list of territories eligible for delivery of items for sale on cog-store.com. COG also reserves the right to choose for each product on a case-by-case basis, the country or countries for which the item is available for sale or not.

To date, the products offered for sale on cog-store.com are deliverable to the following countries:
In mainland France.

For the French Overseas Territories: Guadeloupe, Guyana, Martinique, Mayotte, Reunion, St-Pierre-et-Miquelon.
For Europe: Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, Gibraltar, Greece, Hungary, Ireland, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Netherlands, Poland, Portugal, Czech Republic, Romania, United Kingdom, Serbia, Slovakia, Slovenia, Sweden, Switzerland.
For the rest of the world: Algeria, Saudi Arabia, Australia, Brazil, Canada, China, Korea, United States, Hong Kong, India, Indonesia, Israel, Japan, Lebanon, Malaysia, Morocco, New Caledonia, New Zealand, French Polynesia, Russia, Singapore, Taiwan, Thailand, Tunisia, Turkey, Vietnam.

7.3 - Delivery methods

Subject to territorial eligibility of the delivery method in the country to which the customer wishes to have their order delivered, the customer may choose between several delivery methods:
Colissimo delivery to post office or collection point
Colissimo home delivery with signature required
Delivengo international home delivery with signature on delivery

7.4 - Delivery costs

- Metropolitan France:  Delivery costs are €3.99 to post offices or collection points, and €4.99 for home delivery against signature for any purchase under €135. Delivery is free to post offices and collection points for any purchase of €135 or more. Home delivery against signature for any purchase of €135 or more.
- Europe: Delivery costs charged on cog-store.com vary between €13 and €17 depending on the destination country.
- Rest of the World: Delivery costs charged on cog-store.com vary between €18 and €30 depending on the destination country.

7.5 - Delivery times

In mainland France, the average delivery time for a parcel via Colissimo is 48 hours, or 2 working days.

For Europe, the average delivery time for a parcel via Colissimo varies from 3 to 5 working days on average, and can in some cases go up to 9 days depending on the destination country.

For the rest of the world: the average delivery time for a package varies from 5 to 12 working days depending on the destination country and the delivery method selected.

Shipping times start from the date the order is registered, as indicated in the confirmation email.

All packages are prepared and shipped by cog-store.com within a maximum of 48 working hours, to which is added the time taken to deliver the order to the recipient's address.
Shipments are made only from Monday to Friday. For any order placed on Friday after 11am or on the weekend, the packages will be shipped the following Monday. The customer will be notified by email of the shipment of his or her order(s).

COG cannot be held responsible for any additional delays or problems encountered during the delivery of items ordered by the customer on cog-store.com - their transport being provided by an external transport service provider.Nevertheless, COG undertakes to keep the customer informed about the delivery status of their order, and if necessary, to contact the service provider mandated for the transport of the items ordered, in order to resolve any problems that may arise during the delivery of their order.

If the customer or recipient is absent on the day of delivery, the delivery person will leave a delivery notice in their mailbox, which will allow the package to be collected from the post office relay assigned to the delivery address of the recipient of the order. The package will then be available there during the period indicated on the delivery notice (indicative period: 10 working days). If the customer or recipient of the package does not come to collect their package before the end of the period mentioned and the package is returned to COG, the customer will be charged €8 for the cost of reshipping the package from the COG warehouse.

In the event of non-compliance with the agreed shipping date or deadline, the customer must, before terminating the contract, order COG to perform it within a reasonable additional period. In the absence of performance at the end of this new period, the customer may freely terminate the contract. The customer must complete the withdrawal formalities by registered letter with acknowledgment of receipt addressed to: CAMARA Omar 108 Place Henri Barbusse 69800 - SAINT-PRIEST

The customer can also send his request for termination of contract by email to contact@cog-store.fr.

The contract will be considered terminated upon receipt by COG of the letter or email informing it of this termination, unless COG has performed in the meantime.

In the event that COG has not honored the delivery within the time limit and after receipt of the request for termination of contract by the customer, COG reserves the right to contact the customer in order to offer alternatives to the reimbursement of the price of the items and their delivery costs.

If the customer notices an error in the items delivered to them, they must submit a complaint to COG within 14 working days regarding the delivery error and/or non-conformity of the products in nature or quality compared to the information on the order form.

The complaint must be made to the following address: contact@cog-store.fr

Any claim made outside the time limits will not be taken into account and will release COG from its responsibilities towards the customer.

In the event of a delivery error, any product to be refunded must be returned to cog-store.com in its original condition and packaging, via a return label issued by COG after the customer's email request.

The Customer will then be reimbursed for the amount of their purchase on the bank card used to place the order. The costs of returning the order are covered by COG.

In the event that COG does not note any difference between the order placed on cog-store.com, the delivered item and the delivery note, COG reserves the right to demand recovery costs for the damages caused by the shipping costs and the administrative costs of the current file.

9.1 - Right and conditions of withdrawal

In the event that the order does not meet the Customer's expectations, for whatever reason, the Customer is given the opportunity to return the items to COG within 30 days of receipt. Any claim made outside the 30-day period will not be accepted and the Customer's right of withdrawal will no longer be applicable. To return items, the Customer must make a return request by email to contact@cog-store.fr so that a return label can be sent to him. He will then be required to post the package within 7 working days of receiving his return label, otherwise the return will be refused.

To be valid, this right of withdrawal requires that the items making up the order (packaging, product, instructions, etc.) be returned in their original packaging and condition, without any signs of wear or deterioration.

After receiving and checking the items, cog-store.com undertakes to contact the Customer by email and then, to the extent that the returned items meet the conditions stipulated above, to re-credit their amount by deducting the shipping costs of the order (Art 107 2. RDLGDCU 1/2007) on the bank card used when placing the order on the site cog-store.com, or to the account for which the Customer has previously provided banking information. Returned items are refunded within 5 working days of their receipt at COG's premises, unless there is a problem identifying the Customer's account with the banking operator.

In the event that the returned item(s) are damaged or deemed to be in a condition not conforming to the original condition, the return will not be accepted and the items will not be taken back, the merchandise no longer being usable for sale.

If applicable, COG will be responsible for returning the package to the Customer while paying the reshipping costs without the latter being able to demand any compensation or reimbursement on the items in this order.

9.2 - Return costs

COG reserves the right to apply and modify the conditions and return costs related to the transport of items sold on cog-store.com, but undertakes to apply the rates and conditions in force indicated at the time the order is placed by the Customer, if the order is in progress during the application of rate changes.

The cost of return shipping and the terms for each geographic area applied by COG for items sold on cog-store.com are detailed in the “Return” section of the site’s FAQ page.

Return costs are free for mainland France, Belgium, Germany, Luxembourg and the Netherlands - within the limit of one return offered by the Customer without maintaining a purchase by the Customer of a past order. Thus, in this context, the return of a first order is free, the return costs incurred by the return of other orders are the responsibility of the Customer, and this, until the purchase of an ordered item is preserved for reactivation of the free return procedure.

In the case of a free return, the Customer must return their order using the method of transport validated by COG. Otherwise, the return costs will not be covered and the Customer will be required to pay the transport costs incurred themselves.

In the event of a non-free return, the Customer will be free to return their order via the carrier of their choice, while ensuring that the order returns to COG in good condition and within a period not exceeding 45 days.

For other countries in Europe and the rest of the world, return costs are the responsibility of the Customer.

No purchase made on the cog-store.com website using gift cards will be eligible for a cash refund. When refunding an item purchased using gift cards, the gift card(s) used for the purchase will be credited with their original amount.

If the entire order is returned, any accessories included with the order must also be returned. Otherwise, COG reserves the right to withhold the sum of 10 euros from the total refund of the goods submitted for return.

In the event that the returned merchandise does not correspond to the order to which the return relates, COG reserves the right to demand recovery costs for the damages caused by the shipping costs and the administrative costs of the current file.

9.3 - Exchanging an item

In the event of a request for a size change to replace the returned one, COG reserves the right to charge the Customer a flat rate of €7 including VAT to cover the shipping of the replacement pair. As part of this request, COG undertakes to notify the Customer by email of the amount of the shipping costs charged for sending the new pair before proceeding with the shipping of the new pair. Once notified, if he accepts the exchange procedure, the Customer undertakes to transfer to COG's account the amount covering the shipping costs of the new pair.

This condition is also applicable in the event that the Customer has ordered a new pair on the site cog-store.com, while having requested to return his first pair ordered. In this case, it is up to COG to charge a flat rate covering the difference between the shipping rate charged when placing the second order on the site cog-store.com, and the amount of €7 including tax applied as part of an exchange.

In the event that the customer wishes to exchange a product offered on promotion when purchasing on the COG website, the return costs will be at their expense.

These general conditions are subject to the application of French law. The competent court is the district court for disputes whose amount is less than or equal to €10,000 or the high court for disputes whose amount is greater than €10,000.

This applies to both substantive and formal rules. In the event of a dispute or complaint, the customer will contact COG as a priority to obtain an amicable solution.