Conditions générales de vente du site COG-Store.com

These general terms and conditions define the rights and obligations of the parties in the context of the online sale of goods offered through the website. cog-store.com by the SASU COG, referred to herein as “COG”, to individual customers, referred to herein as “the customer”. These general terms and conditions of sale apply only to purchases made on cog-store.com by natural persons not representing a commercial entity.

By validating any order placed on the website cog-store.com, The customer acknowledges having read and accepted these terms and conditions.

COG reserves the right to modify its general terms and conditions of sale from time to time. These will be applicable as soon as they are published online.

These terms and conditions apply only to purchases made on the website of cog-store.com subject to stock availability on the day the order is placed.

These purchases concern the following products: SHOES.

When placing any order, the customer must signify acceptance of these terms and conditions by ticking the box “I have read and agree to these terms and conditions” in the order form.
This acceptance cannot be partial, and any acceptance of these terms and conditions constitutes a binding agreement for the customer. Conversely, any reservation expressed renders the transaction void, and implies that the visitor who does not accept these terms and conditions must refrain from placing an order on the platform. cog-store.com

COG is committed to communicating with the customer in a clear and understandable manner :

- The availability of items and stock levels in the online store cog-store.com ; and in the event of an exceptional closure, to clearly state the closing times and/or dates on the website's homepage cog-store.com.

- Overviews and descriptions representative authentically representing the actual appearance of the items for sale on cog-store.com. However, While the essential characteristics of the goods are described and presented as accurately as possible, the product photographs are not contractual, and no difference in interpretation - whether based on a description or a visual - between the version sold on cog-store.com and the actual version of the product, COG cannot be held responsible.

- The cost of the goods, the costs relating to the transport and delivery of the items, as well as any other possible costs that may be added to the total amount of the order.

- The delivery times and/or the estimated delivery date of the goods.

- Information relating to COG's identity, electronic contact details, and professional activity.

- Information relating to the existence of legal guarantees, their terms and conditions of implementation, those relating to digital content, as well as any other possible contractual conditions.

An account will be created automatically as soon as the customer places their first order on cog-store.com and provides COG with the information necessary for its validation.

Any customer who wishes to pay for a purchase on the website cog-store.com must be at least 18 years old, and have the legal capacity to enter into these terms and conditions.

For people not old enough to pay for a purchase on cog-store.com, Orders can also be placed through a natural person with the capacity and legal consent to contract for the item(s) sold on cog-store.com.

A customer will not be able to create on the website of cog-store.com, that only one account, namely: one email address per account created.

When creating an account, the customer must complete all mandatory fields in the form, indicated by the following character: *
Any incomplete form or form containing inaccurate information will not be validated.

Creating an account implies acceptance of:

- These general terms and conditions of sale.

- Regarding the protection of personal data and the policy relating to the use of cookies on the website cog-store.com.

When creating his personal account on cog-store.com, An email will be sent to the client to confirm the creation of their profile.

cog-store.com reserves the right to delete any account that does not comply with these contractual conditions.

Personal information linked to a customer account cog-store.com will be automatically deleted after 3 years of account inactivity from the last login date.

The customer has the option of placing their order from the online catalog on cog-store.com, This applies to all products while stocks last.

The customer will be informed of any product unavailability and may, via the designated field, request to be notified of restocking. However, no such request will be considered binding. cog-store.com to replenish its stock, and the choice of production of the items put on sale cog-store.com remains the sole property of COG.

If several customers simultaneously add an item to their cart that is available in a quantity less than what is needed to fulfill each customer's order, and then confirm the order for that item, COG cannot be held responsible for supplying the item as it is considered unavailable. In this case, COG will refund the amount charged at the time of purchase to the customer(s) whose order could not be shipped. The refund will be issued to the bank card used to place the order. cog-store.com.

By validating their order, the customer acknowledges having read all the characteristics of the product they wish to purchase - color, quantity, technical specifications, composition and price - and declares to accept them without reservation.

After any order placed on cog-store.com, The customer will receive an email confirming the order registration.

However, the sale will only be considered concluded when cog-store.com will have sent the customer an email confirming the shipment of the ordered product(s), after COG has received payment for the order.

COG recommends that its customers keep their order information and purchase confirmation.

cog-store.com and partners affiliated with securing payments made on cog-store.com reserve the right to authenticate the information transmitted by the customer, whether it be information provided on their customer account cog-store.com, or those indicated when placing an order. To prevent and protect against fraudulent payments or identity theft, the payment methods indicated during an order, as well as the personal data transmitted when creating a personal account on the website, may be verified. cog-store.com.

In the event of a dispute, precedent, or any other element that could compromise the integrity of COG, cog-store.com COG reserves the right to cancel a sale if it poses a threat or any other form of nuisance to COG. In this case, COG undertakes to inform the customer within 5 days of the order being registered, not to debit the amount of the transaction if it has not yet been validated, or to issue a refund if the customer has already been debited.

The selling price of the items is displayed and clearly legible on the product pages of cog-store.com.

The prices of items are displayed in euros (€), inclusive of all taxes (VAT included), and take into account the value-added tax (VAT) applicable on the day of the order. In the event of a change in the applicable VAT rate, the prices of products in the online store will be automatically adjusted accordingly. In the event of a modification or the introduction of one or more taxes, this change could affect the selling price of the products, either increasing or decreasing it.

The amounts shown do not include any potential contributions to shipping and return costs.

COG reserves the right to change the price of items sold on at any time. cog-store.com, However, COG commits to applying the prices in effect at the time of the order, subject to availability on that date. Therefore, items are invoiced according to the prices in effect at the time the order(s) are registered. All merchandise remains the property of COG until payment is received.

This is an order with an obligation to pay, which means that order confirmation implies payment by the customer.

To pay for their order, the customer can choose from all the payment methods available and listed on cog-store.com. The client guarantees to COG that it has the necessary authorizations to use the payment method chosen by it when validating the order form.

cog-store.com COG reserves the right to suspend order processing and delivery in the event of a payment authorization refusal by officially accredited organizations, or in the event of non-payment. COG also reserves the right to refuse to make a delivery or fulfill an order from a customer who has not fully or partially paid for a previous order, or with whom a payment dispute is currently being processed.

Payment of the price is due in full on the day of the order, according to the following terms:

- Payment card

- Option to pay in 3 installments with no fees with ALMA

- Bank transfer

- PayPal transfer

- Use of an asset

Payment for purchases made by bank card is secured by the BNP Mercanet 3D Secure payment solution and is subject to A Customer authentication check. Only the amount of purchases made on cog-store.com that after the necessary verification steps to assess the authenticity of the bank account associated with the card used. The verification of the customer account carried out by Mercanet thus constitutes order validation.

Computerized records, stored in COG's computer systems under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties.

Order forms and invoices are archived on a reliable and durable medium that can be produced as evidence.

cog-store.com COG is committed to implementing the necessary procedures to ensure the security and confidentiality of personal and banking data transmitted to it by its customers. Therefore, banking transactions carried out between the customer and COG via the online sales site are https://www.cog-store.com Are they secured by SSL data encryption?

In the event of fraudulent use of the bank card, the client Users are encouraged to contact COG at the following address as soon as they notice such use: contact@cog-store.fr.

7.1 - Shipping Conditions

COG is committed to fulfilling orders placed on cog-store.com subject to product unavailability, regardless of the reason for the stock shortage. In the event that one or more orders are placed by the customer on cog-store.com if the items cannot be shipped, the customer will be notified within a maximum of 5 days after the order is placed on cog-store.com. The sale will then be cancelled and if the customer has been charged for their order, the amount will be refunded to the bank card used for payment.

COG reserves the right to apply and modify the shipping conditions and fees related to the transport of items sold on cog-store.com, but undertakes to apply the rates and conditions in force indicated at the time the order was placed by the customer, if the order is in progress during the application of rate changes.
The cost of shipping and delivery methods for each geographical area concerned are specified on a case-by-case basis when placing the order.

The delivery methods, as well as the shipping costs applied by COG for items sold on cog-store.com are detailed in the “Delivery” section of the FAQ page on the website.

For any questions regarding order tracking, the customer can contact COG at the following address: contact@cog-store.fr.

cog-store.com undertakes to prepare and post the package containing the customer's order in clean packaging, to postage at the rate linked to the chosen delivery method, and to make visible all the recipient's information necessary for the proper receipt of the customer's order.

The products are delivered to the address entered online by the customer when placing the order on cog-store.com. It is the customer's responsibility to ensure the accuracy of the delivery information provided during the purchase process. Any package returned to COG due to an incorrect or incomplete delivery address will be reshipped at the customer's expense.
COG cannot be held liable for any damage to or loss of the package once it has been handed over to the courier authorized to deliver it to the recipient. In the event of such damage for which the postal service is liable, the customer must contact COG via the address contact@cog-store.fr, And cog-store.com will then initiate legal proceedings against the mandated delivery person.

In the event that the package has been lost, COG undertakes to reimburse the customer for the amount of the lost order within 7 working days - once the dispute has been processed and closed with the postal service.

Upon delivery of their package, it is the customer's responsibility to verify the integrity of the contents before accepting delivery. If, at the time of delivery, the original packaging is damaged, torn, or open, the customer must refuse the package and note this on the delivery slip (package refused because it was open or damaged).

The customer will also need to send an email to COG at the address contact@cog-store.fr, explaining the reason for refusing delivery of the package (damaged package, damaged or missing product).

7.2 - Deliverable Territories

COG reserves the right to decide the list of territories eligible for delivery of items sold on cog-store.com. COG also reserves the right to choose, for each product on a case-by-case basis, the country or countries for which the item is available for sale or not.

To date, the products offered for sale on cog-store.com are deliverable to the following countries:
In metropolitan France.

For the French overseas departments and territories: Guadeloupe, French Guiana, Martinique, Mayotte, Réunion, St-Pierre-et-Miquelon.
For Europe: Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, Gibraltar, Greece, Hungary, Ireland, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Netherlands, Poland, Portugal, Czech Republic, Romania, United Kingdom, Serbia, Slovakia, Slovenia, Sweden, Switzerland.

For the rest of the world: Saudi Arabia, Australia, Brazil, Canada, China, Korea, Hong Kong, India, Indonesia, Israel, Japan, Lebanon, Malaysia, Morocco, New Caledonia, New Zealand, French Polynesia, Russia, Singapore, Taiwan, Thailand, Tunisia, Turkey, Vietnam.

7.3 - Delivery methods

Subject to the territorial eligibility of the delivery method in the country to which they wish to have their order delivered, the customer may choose between several delivery methods:
Colissimo delivery to a post office or collection point
Colissimo home delivery with signature required upon receipt
Delivengo international home delivery with signature required upon receipt

7.4 - Delivery charges

- Metropolitan France: Delivery costs €3.99 to post offices or collection points, and €5.99 for home delivery with signature confirmation for all purchases under €135. Delivery is free to post offices and collection points for all purchases of €135 or more. Home delivery with signature confirmation costs €2.99 for all purchases of €135 or more.


- Europe: Delivery charges applied on cog-store.com prices vary between €13 and €17 depending on the destination country.

- Rest of the World: Delivery fees charged on cog-store.com prices vary between €18 and €30 depending on the destination country.

In the case of an order comprising a minimum of two (2) pairs of shoes or more, if the customer wishes to return only part of the products ordered (partial return), and the total amount of the items kept becomes less than the threshold entitling them to free delivery, COG reserves the right to deduct from the amount refunded the shipping costs initially offered.

In other words, if the benefit of free delivery is no longer applicable after the partial return, the shipping costs corresponding to the final order (i.e. the amount of the items kept) will automatically be deducted from the refund.

7.5 - Delivery times

In metropolitan France, the average delivery time for a parcel via Colissimo is 48 hours, or 2 working days.

For Europe, the average delivery time for a parcel via Colissimo varies from 3 to 5 working days on average, and can in some cases go up to 9 days depending on the country of destination.

For the rest of the world: the average delivery time for a parcel varies from 5 to 12 working days depending on the destination country and the delivery method selected.

Shipping times begin from the order registration date indicated on the confirmation email.

All packages are prepared and shipped by cog-store.com within a maximum of 48 working hours, plus the time required to deliver the order to the recipient's address.
Shipments are made only from Monday to Friday. For any order placed on Friday after 11am or over the weekend, packages will be shipped the following Monday.The customer will be notified by email of the shipment of their order(s).

COG cannot be held responsible for any additional delays or problems encountered during the delivery of items ordered by the customer on cog-store.com - their transport is ensured by an external transport service provider. Nevertheless, COG undertakes to keep the customer informed of the delivery status of their order, and if necessary, to contact the service provider mandated for the transport of the ordered items, in order to resolve any problems that may arise during the delivery of their order.

If the customer or recipient is absent on the day of delivery, the delivery driver will leave a delivery notice in their mailbox, indicating where the package can be collected from the designated post office for the recipient's delivery address. The package will then be available there for the period indicated on the delivery notice (estimated at 10 business days). If the customer or recipient does not collect their package before the end of the specified period and the package is returned to COG, the customer will be charged €8 for the reshipment of the package from the COG warehouse.

In the event of failure to meet the agreed shipping date or deadline, the customer must, before terminating the contract, give COG formal notice to fulfill it within a reasonable additional period. If COG fails to fulfill the contract by the expiry of this new period, the customer may freely terminate the contract. The customer must complete the cancellation formalities by registered letter with acknowledgment of receipt addressed to: CAMARA Omar, 108 Place Henri Barbusse, 69800 - SAINT-PRIEST, France.

The customer can also send their contract termination request by email to contact@cog-store.fr.

The contract will be considered terminated upon receipt by COG of the letter or email informing it of this termination, unless COG has performed in the meantime.

In the event that a parcel sent to a collection point has not been collected within the allotted time, as well as a parcel sent to the customer's home and not delivered to the customer, and in the absence of collection from the assigned post office, returned to COG, the issuance of a second shipping label to resend the order to the customer will then constitute a second shipment.

The issuance of this order reserves for COG the possibility of either asking the customer to bear the costs of the second shipment mentioned above, or offering this second shipment to facilitate the logistical operation, but in the latter case, this will cancel the offer of free return of the order in the event of a request for its return by the Customer.

In this case, COG will therefore not bear the additional return costs related to the cost of this return transport.

The Customer is then asked to return the pair of shoes at their own expense, via the carrier of their choice (La Poste generally offering the most economical solution), to the following address:

CAMARA OMAR, 108 Place Henri Barbusse, 69800 - SAINT-PRIEST. FRANCE

In the event that COG has not honored the delivery within the allotted time and after receiving the request for termination of contract by the customer, COG reserves the right to contact the customer in order to offer alternatives to the reimbursement of the price of the items and their delivery costs.

If the customer notices an error in the items delivered to him, he must make a claim to COG within 14 working days regarding the delivery error and/or non-conformity of the products in nature or quality compared to the information on the order form.

The complaint should be sent to the following address: contact@cog-store.fr

Any claim made outside the specified time limits will not be taken into account and will release COG from its responsibilities towards the customer.

In the event of a delivery error, any product to be refunded must be returned to cog-store.com in its original condition and packaging, via a return label issued by COG after the customer's email request.

The customer will then be refunded the amount of their purchase to the bank card used to place the order. Return shipping costs are covered by COG.

In the event that COG does not detect any difference between the order placed on cog-store.com, the delivered item and the delivery note, COG reserves the right to demand recovery fees for damages caused by shipping costs and administrative costs of the ongoing case.

9.1 - Right and conditions of withdrawal

If the order does not meet the Customer's expectations for any reason, they may return the items to COG within 30 days of receipt. Any claim made after this 30-day period will not be accepted, and the Customer's right of withdrawal will no longer apply. To return items, the Customer must submit a return request by email to contact@cog-store.fr so that a return label can be sent to him. He will then be required to post the package within 7 business days of receiving his return label, otherwise the return will be refused.

To be valid, this right of withdrawal requires that the items comprising the order (packaging, product, instructions, etc.) be returned in their original packaging and condition, without showing any signs of wear or deterioration.

After receiving and verifying the items, cog-store.com undertakes to contact the Customer by email and then, provided that the returned items meet the conditions stipulated above, to credit their amount, deducting the order shipping costs (Art 107 2. RDLGDCU 1/2007), to the bank card used when placing the order on the website cog-store.com, or to the account for which the Customer has previously provided bank details. Returned items are refunded within 5 business days of their receipt at COG's premises, unless there is a problem identifying the Customer's account with the bank.

In the event that the returned item(s) are damaged or deemed to be in a condition not conforming to the original condition, the return will not be accepted and the items will not be taken back, the merchandise no longer being usable for sale.

If necessary, COG will take care of returning the package to the Customer while paying the reshipping costs without the latter being able to demand any compensation or refund on the items of this order.

9.2 - Return costs

COG reserves the right to apply and modify the conditions and return fees related to the shipping of items sold on cog-store.com, but undertakes to apply the rates and conditions in force indicated at the time the order was placed by the Customer, if the order is in progress during the application of rate changes.

The cost of return shipping and the terms and conditions for each geographic area applied by COG for items sold on cog-store.com are detailed in the “Return” section of the site’s FAQ page.

Return shipping is free for mainland France, Belgium, Germany, Luxembourg, and the Netherlands – limited to one free return per customer, provided the customer does not complete any subsequent orders. Therefore, while the return of the first order is free, the customer is responsible for return shipping costs for any subsequent orders, until the customer completes a purchase of an item ordered to reactivate the free return policy.

For free returns, the Customer must return their order using the shipping method approved by COG. Otherwise, return shipping costs will not be covered, and the Customer will be responsible for all associated shipping costs.

In the context of a non-offered return, the Customer will be free to return their order via the carrier of their choice, while ensuring that the order returns to COG in good condition and within a period not exceeding 45 days.

For other European countries and the rest of the world, return shipping costs are the responsibility of the customer.

No purchases were made on the cog- website.store.com Purchases made with gift cards are not eligible for a cash refund. For refunds on items purchased using gift cards, the original gift card(s) used will be credited with their original value.

If the entire order is returned, any accessories included with the order must also be returned. Otherwise, COG reserves the right to deduct €10 from the total refund for the returned merchandise.

In the event that the returned merchandise does not correspond to the order to which the return relates, COG reserves the right to demand recovery fees for damages caused by shipping costs and administrative costs of the ongoing case.

9.3 - Exchange an item

In the event of a request to exchange shoes for a returned pair, COG reserves the right to charge the Customer a flat fee of €7 (including VAT) to cover the shipping of the replacement pair. As part of this request, COG will notify the Customer by email of the shipping costs for the new pair before shipping them. Once notified, if the Customer accepts the exchange, they will transfer the amount covering the shipping costs of the new pair to COG's account.

This condition also applies if the Customer has ordered a new pair on the website cog-store.com, while having requested to return their first ordered pair. In this case, COG is responsible for charging a flat fee covering the difference between the shipping cost charged when placing the second order on the website. cog-store.com, and the amount of €7 including VAT charged as part of an exchange.

In the event that the customer wishes to exchange a product offered on promotion when purchased on the COG website, the return costs will be borne by the customer.

These terms and conditions are governed by French law. The competent court is the district court for disputes where the amount in dispute is less than or equal to €10,000, or the regional court for disputes where the amount in dispute is greater than €10,000.

This applies to both substantive and procedural rules. In the event of a dispute or complaint, the client should first contact COG to seek an amicable solution.