General Terms and Conditions
TERMS OF SALES
The purpose of these general conditions is to define the rights and obligations of the parties in the context of the online sale of goods offered from the website cog-store.com by SASU COG here mentioned under the name “COG”, to physical customers mentioned here under the name “the customer”. These general conditions of sale are only applicable in the context of purchases made on cog-store.com by individuals who are not representatives of a commercial entity.
By validating any order placed on the cog-store.com website, the customer acknowledges having read and accepted these general conditions.
COG reserves the right to modify its general conditions of sale from time to time. These will be applicable as soon as they are put online.
Article 1 - General principles
These conditions only concern purchases made on the cog-store.com website within the limits of stocks on sale on the day the order is taken.
These purchases concern the following products: SHOES.
When placing an order, the customer must confirm acceptance of these general conditions by checking the box “I have read and accept these general conditions” in the order form.
This acceptance cannot be partial, and any acceptance of these general conditions entails the customer's commitment. On the contrary, any reservation expressed renders the transaction void, and implies that the visitor who does not accept these conditions must refrain from placing an order on the cog-store.com platform.
Article 2 - Pre-contractual information
COG undertakes to convey to the customer in a clear and understandable manner:
- The availability of items and stocks in the cog-store.com online store; and in the event of its exceptional closure, to state the closing times and/or dates clearly on the home page of the cog-store.com site.
- Previews and descriptions authentically representing the actual rendering of the items offered for sale on cog-store.com . However, if the essential characteristics of the good are described and presented with the greatest possible accuracy, the photographs of the products are not contractual, and no difference in interpretation - whether based on a description, or a visual - between the version sold on cog-store.com and the real version of the product, cannot engage the responsibility of COG.
- The amount of the good, the costs relating to the transport and delivery of the items, as well as any other possible costs which may be added to the total amount of the order.
- The deadlines and/or the estimated date of delivery of the goods.
- Information relating to the identity of COG, its electronic contact details, and its professional activity.
- Information related to the existence of legal guarantees, their terms and conditions of application, those relating to digital content, as well as any other possible contractual conditions.
Article 3 - Account creation
The creation of an account will be done automatically when the customer places their first order on cog-store.com and provides COG with the information necessary for validation.
Any customer who wishes to pay for a purchase on the cog-store.com website must be at least 18 years old, and have the legal capacity to commit to these general conditions.
For people who are not old enough to pay for a purchase on cog-store.com , placing an order is also possible through a natural person with the capacity and legal agreement to contract. the item(s) sold on cog-store.com .
A customer will only be able to create one and only one account on the cog-store.com website, namely: one email address per account created.
When creating the account, the customer must complete all the mandatory fields present in the form, designated by the following character: *
Any form that is incomplete or contains inaccurate information cannot be validated.
Creating an account implies acceptance:
- These general conditions of sale.
When creating their personal account on cog-store.com , an email will be sent to the customer to confirm the creation of their profile.
cog-store.com reserves the right to delete any account that does not comply with these contractual conditions.
Personal information linked to a cog-store.com customer account will be automatically deleted after 3 years of account inactivity from the last connection date.
Article 4 - Order
The customer has the possibility to place his order from the online catalog on cog-store.com , for any product while stocks last.
The customer will be informed of any unavailability of the product and can, via the dedicated field, request to be informed of a restocking. However, no request made in this regard commits cog-store.com to replenish its stock, and the choice of production of the items offered for sale on cog-store.com remains the entire property of COG.
In the event that several customers simultaneously add to their basket an item available in a quantity lower than that necessary to honor the delivery of each customer, then validate the order for this item, COG cannot be held responsible for supplying the item. as such considered unavailable. In this case, COG undertakes to reimburse the amount debited during the purchase to the customer(s) whose order could not be shipped. The refund will then be made to the bank card used to place the order on cog-store.com .
By validating his order, the customer acknowledges having read all the characteristics of the product he wishes to purchase - color, quantity, technical specificity, composition and price - and declares to accept them without reservation.
After any order placed on cog-store.com , the customer will receive an email confirming the registration of the order.
However, the sale will only be considered concluded when cog-store.com has sent the customer an email confirming the dispatch of the product(s) ordered, this after receipt of the price of the order by COG.
COG recommends that its customers keep information relating to their order, as well as confirmation of their purchase.
cog-store.com and partners affiliated with the security of payments made on cog-store.com reserve the rights to authenticate the information transmitted by the customer, whether that communicated on their cog- store customer account. store.com , or those indicated when placing an order. In prevention and to protect against any fraudulent payment or falsification of identity, the means of payment indicated during an order as well as the personal data transmitted during the creation of a personal account on the cog- site can thus be verified. store.com .
In the event of litigation, precedent or any other element that could undermine the integrity of COG, cog-store.com reserves the right to cancel a sale if it represents a threat or something another form of nuisance for COG. In this case, COG undertakes to inform the customer within 5 days following registration of the order, not to debit the amount of the operation if it has not yet been validated, or to proceed reimbursement if the customer has already been debited.
Article 5 - Price of items
The sale price of the items is displayed and clearly readable on the cog-store.com product sheets.
The amounts of the items are displayed in euros (€), all taxes included (TTC) and take into account the value added tax (VAT) applicable on the day of the order. In the event of a change in the applicable VAT rate, the amounts of the products in the online store would automatically be impacted. In the event of a modification or the creation of one or more taxes, this change could impact the selling price of the products, either up or down.
The amounts displayed do not include any contributions to shipping and return costs.
COG reserves the right to modify at any time the price of items sold on cog-store.com , but undertakes to apply the prices in force indicated at the time of the order, subject to availability on that date. Also, items are invoiced according to the prices charged at the time the order(s) are recorded. All merchandise remains the property of COG until payment has been received.
Article 6 - Payment terms and security
This is an order with payment obligation, which means that confirmation of the order implies payment by the customer.
To pay for their order, the customer has the choice of all the payment methods available to them and listed on cog-store.com . The customer guarantees COG that he has the authorizations possibly necessary to use the payment method chosen by him, when validating the order form.
cog-store.com reserves the right to suspend any order management and delivery in the event of refusal of authorization for payment by credit card from officially accredited organizations, or in the event of non-payment. COG reserves the right in particular to refuse to make a delivery or to honor an order from a customer who has not fully or partially paid a previous order, or with whom a payment dispute is being managed.
Payment of the price is made in full on the day of the order, according to the following terms:
- Payment card
- Bank transfer
- Paypal transfer
- Use of a credit
Payment for purchases made by bank card is secured by the 3d Secure BNP Mercanet payment solution and subject to customer authentication control. The amount of purchases made on cog-store.com will only be debited after the verification steps necessary to judge the authenticity of the referring bank account of the card used. The act of verifying the customer account carried out by Mercanet thus has the value of an order validation operation.
Computerized records, kept in COG's computer systems under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties.
The archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as proof.
cog-store.com undertakes to put in place the necessary processes to ensure the security and confidentiality of personal and banking data transmitted to it by its customers. Also, as such, banking transactions carried out between the customer and COG via the online sales site https://www.cog-store.com are secured by SSL data encryption.
In the event of fraudulent use of the bank card, the customer is invited, as soon as this use is noted, to contact COG at the following address: firstname.lastname@example.org .
Article 7 - Delivery
7.1 - Shipping conditions
COG undertakes to honor orders placed on cog-store.com subject to the unavailability of a product, whatever the reason leading to the lack of stock. In the event that one or more orders placed by the customer on cog-store.com cannot be shipped, the latter will be informed within a maximum period of 5 days after the order is placed on cog-store.com . The sale will then be canceled and in the event that the customer has been debited for the amount of their order, the amount will be refunded to the bank card used for payment.
COG reserves the right to apply and modify the conditions and shipping costs in connection with the transport of items sold on cog-store.com , but undertakes to apply the rates and conditions in force indicated at the time of delivery. of the order by the customer, if it is in progress during the application of price changes.
The cost of shipping and delivery terms for each geographical area concerned are specified on a case-by-case basis when placing the order.
Delivery terms, as well as shipping costs applied by COG for items sold on cog-store.com are detailed in the “Delivery” section of the site’s FAQ page.
For any questions relating to the tracking of an order, the customer can contact COG at the following address: email@example.com.
cog-store.com undertakes to prepare and post the package containing the customer's order in clean packaging, to postage at the rate linked to the chosen delivery method, and to make visible all the recipient's information necessary for proper receipt. of the customer's order.
The products are delivered to the address provided online by the customer when placing the order on cog-store.com . It is the customer's responsibility to ensure the accuracy of the delivery information provided at the time of purchase. Any package returned to COG due to an incorrect or incomplete delivery address will be reshipped at the customer's expense.
COG cannot be held responsible in the event of damage or loss of the package once it has been handed over to the delivery person appointed to deliver it to the recipient. In the event of such damage involving the responsibility of the postal service, the customer must contact COG via the address firstname.lastname@example.org, and cog-store.com will then take care of opening a dispute with the mandated delivery person. .
In the event that the package has been lost, COG undertakes to reimburse the customer for the amount of the lost order within 7 working days - once the dispute has been processed and closed with the postal service.
It is up to the customer when handing over their package by the delivery service to verify the integrity of the contents of their order before accepting delivery. In the event that at the time of delivery, the original packaging is damaged, torn or opened, the customer must then refuse the package and note a reservation on the delivery slip (package refused because open or damaged).
The customer must also send an email to COG at email@example.com, explaining the reason for refusing delivery of the package (damaged package, damaged or missing product).
7.2 - Deliverable territories
COG reserves the right to decide on the list of territories eligible for delivery of items for sale on cog-store.com . COG also reserves the right to choose for each product on a case-by-case basis, the country(ies) for which the item is available for sale or not.
To date, the products offered for sale on cog-store.com are available in the following countries:
For the French Overseas Territories: Guadeloupe, Guyana, Martinique, Mayotte, Réunion, St-Pierre-et-Miquelon.
For Europe: Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, Gibraltar, Greece, Hungary, Ireland, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Netherlands , Poland, Portugal, Czech Republic, Romania, United Kingdom, Serbia, Slovakia, Slovenia, Sweden, Switzerland.
For the rest of the world: Algeria, Saudi Arabia, Australia, Brazil, Canada, China, Korea, United States, Hong Kong, India, Indonesia, Israel, Japan, Lebanon, Malaysia, Morocco, New Caledonia, New Zealand , French Polynesia, Russia, Singapore, Taiwan, Thailand, Tunisia, Turkey, Vietnam.
7.3 - Delivery methods
Subject to territorial eligibility of the delivery method in the country to which he wishes to have his order delivered, the customer will be able to choose between several delivery methods:
Colissimo delivery to post office or collection point
Colissimo delivery to your home with delivery against signature
Delivengo international home delivery with delivery against signature
7.4 - Delivery costs
- Metropolitan France: Delivery costs are €3.99 to post offices or collection points, and €4.99 for home delivery against delivery with signature for any purchase under €135. Delivery is free at post offices and collection points for any purchase worth €135 or more. Home delivery against delivery with signature amounts to €1.99 for any purchase whose amount is greater than or equal to €135.
- Europe: Delivery costs charged on cog-store.com vary between €13 and €17 depending on the country of destination.
- Rest of the World: Delivery costs charged on cog-store.com vary between €18 and €30 depending on the country of destination.
7.5 - Delivery times
In mainland France, the average delivery time for a package via Colissimo is 48 hours or 2 working days.
For Europe, the average delivery time for a package via Colissimo varies from 3 to 5 working days on average, and can in certain cases go up to 9 days depending on the country of destination.
For the rest of the world: the average delivery time for a package varies from 5 to 12 working days depending on the country of destination and the delivery method selected.
Shipping times run from the date of registration of the order indicated on the confirmation email.
All packages are prepared and shipped by cog-store.com within a maximum of 48 working hours, to which is added the delivery time of the order to the recipient's address.
Shipments are only made Monday to Friday. For all orders placed on Friday after 11 a.m. or on the weekend, packages will be shipped the following Monday. The customer will be notified by email of the shipment of his order(s).
COG cannot be held responsible for additional delays and possible problems encountered during the delivery of items ordered by the customer on cog-store.com - their transport being ensured by an external transport service provider. However, COG undertakes to keep the customer informed of the delivery status of their order, and if necessary, to contact the service provider mandated for the transport of the items ordered, in order to resolve any problems that may arise during delivery. of his order.
If the customer or recipient is absent on the day of delivery, the delivery person will leave a notice in his mailbox, which will allow the package to be collected from the post office assigned to the delivery address of the recipient of the order. The package will then be available there during the period indicated on the delivery notice (indicative period: 10 working days). If the customer or recipient of the package does not come to collect their package before the end of the mentioned period and the package returns to COG, the customer will be charged €8 for the costs of reshipping the package from the COG warehouse.
In the event of non-compliance with the agreed shipping date or deadline, the customer must, before terminating the contract, instruct COG to execute it within a reasonable additional period. In the absence of execution at the expiration of this new period, the customer may freely terminate the contract. The customer must complete his withdrawal formalities by registered letter with acknowledgment of receipt addressed to: CAMARA Omar 108 Place Henri Barbusse 69800 - SAINT-PRIEST
The customer can also send his request for termination of contract by email to firstname.lastname@example.org.
The contract will be considered terminated upon receipt by COG of the letter or email informing it of this resolution, unless COG has complied in the meantime.
In the event that COG has not honored the delivery within the allotted time frame and after receipt of the request for termination of contract by the customer, COG reserves the right to contact the customer in order to offer alternatives to reimbursement. the price of the items and their delivery costs.
Article 8 - Delivery error
If he notices an error in the items delivered to him, the customer must submit to COG within 14 working days a complaint of delivery error and/or non-conformity of the products in nature or quality in relation to the indications. appearing on the order form.
The complaint must be made to the following address: email@example.com
Any complaint made outside the stipulated deadlines cannot be taken into account and will release COG from its responsibilities towards the customer.
In the event of a delivery error, any product to be refunded must be returned to cog-store.com in its original condition and packaging, via a return label issued by COG after the customer's email request.
The Customer will then be reimbursed for the amount of their purchase on the bank card used to place the order. The costs of returning the order are covered by COG.
In the event that no difference is noted by COG between the order placed on cog-store.com , the item delivered and the delivery note, COG reserves the right to demand recovery costs for the damage caused by the shipping costs and administrative costs of the current file.
Article 09 - Rights of withdrawal and returns
9.1 - Right and conditions of withdrawal
In the event that the order does not meet the Customer's expectations, for whatever reason, he or she is given the option of returning the items to COG within 30 days of receipt. Any complaint made outside the 30-day period cannot be accepted and the Customer's right of withdrawal will no longer be applicable. To return items, the Customer must make a return request by email to firstname.lastname@example.org so that a return label is sent to them. He will then be required to post the package within 7 working days following receipt of his return label, otherwise the return will be refused.
To be valid, this right of withdrawal requires that the items making up the order (packaging, product, instructions, etc.) are returned in their original packaging and condition, without showing signs of wear or deterioration.
After receipt and verification of the items, cog-store.com undertakes to contact the Customer by email then, to the extent that the returned items meet the conditions stipulated above, to re-credit their amount by deducting the shipping costs of the order (Art 107 2. RDLGDCU 1/2007) on the bank card used when placing the order on the cog-store.com site, or on the account for which the Customer has previously provided the banking information. Returned items are refunded within 5 working days following their receipt at COG premises, unless there is a problem identifying the Customer's account with the banking operator.
In the event that the returned item(s) are damaged or found to be in a condition that does not conform to the original condition, the return will not be accepted and the items will not be taken back, the merchandise no longer being usable for sale.
If applicable, COG will be responsible for returning the package to the Customer while paying the reshipping costs without the latter being able to demand any compensation or reimbursement for the items in this order.
9.2 - Return costs
COG reserves the right to apply and modify the conditions and return costs linked to the transport of items sold on cog-store.com, but undertakes to apply the rates and conditions in force indicated at the time of placing the order by the Customer, if this is in progress during the application of price changes.
The cost of return costs and the terms for each geographical area applied by COG for items sold on cog-store.com are detailed in the “Returns” section of the FAQ page of the site.
Return costs are free for mainland France, Belgium, Germany, Luxembourg and the Netherlands - within the limit of a return offered by Customer without maintaining a purchase by the Customer of an order placed . Thus, in this context, the return of a first order is free, the return costs caused by the return of other orders are the responsibility of the Customer, and this, until the purchase of an item is preserved. ordered for reactivation of the free return procedure.
As part of a free return, the Customer must return their order using the mode of transport validated by COG. Otherwise, the return costs will not be covered and the Customer will be forced to pay the transport costs incurred themselves.
In the case of a non-free return, the Customer will be free to return their order via the carrier of their choice, while ensuring that the order returns to COG in good condition and within a period not exceeding 45 days.
For other countries in Europe and the rest of the world, return costs are the responsibility of the Customer.
No purchases made on the cog-store.com site using gift cards will be eligible for a cash refund. As part of the refund of an item purchased using gift cards, the gift card(s) used during the purchase will be recredited for their initial amount.
If the entire order is returned, any accessories included with the order must also be returned. Otherwise, COG reserves the right to withhold the sum of 10 euros from the total reimbursement of the merchandise subject to return.
In the event that the returned merchandise does not correspond to the order to which the return relates, COG reserves the right to demand recovery costs for damages caused by shipping costs and administrative costs of the current file.
9.3 - Exchange an item
In the case of a request to change the size to replace the returned one, COG reserves the right to invoice the Customer a flat rate of €7 including tax to cover the shipping of the replacement pair. As part of this request, COG undertakes to notify the Customer by email of the amount of transport costs invoiced for sending the new pair before shipping the new pair. Once notified, if he accepts the exchange procedure, the Customer undertakes to transfer the sum covering the shipping costs of the new pair to COG's account.
This condition is also applicable in the case where the Customer has placed an order for a new pair on the cog-store.com website, while having requested to return their first pair ordered. In this case, it is up to COG to invoice a fixed amount covering the difference between the shipping rate charged when placing the second order on the cog-store.com site, and the amount of €7 including tax charged within the framework of 'an exchange.
In the event that the customer wishes to exchange a product offered on promotion when purchasing on the COG website, the return costs will be their responsibility.
Article 10 - Applicable law
These general conditions are subject to the application of French law. The competent court is the district court for disputes amounting to less than or equal to €10,000 or the high court for disputes amounting to more than €10,000.
This is the case for substantive rules as well as for formal rules. In the event of a dispute or complaint, the customer will contact COG as a priority to obtain an amicable solution.