Politique de livraison et de retour
- Metropolitan France : Delivery costs are €3.99 to a post office or collection point, and €4.99 for home delivery against delivery with signature for any purchase under €135. Delivery is free at the post office and collection point for any purchase worth €135 or more. Home delivery against delivery with signature amounts to €1.99 for any purchase whose amount is greater than or equal to €135.
- Europe : Our delivery costs vary between €13 and €17 depending on the country of destination (see details of the delivery rate charged when placing the order).
- Rest of the World : Our delivery costs vary between €18 and €30 depending on the country of destination (see details of the delivery rate charged when placing the order).
Concerning the Imperfects :
- Metropolitan France : below an order of Imparfaite at €100, the delivery costs for Imparfaites models amount to €6.5 at the post office or collection points, and €7.5 for delivery to home against delivery with signature.
For an Imparfaite order over €100, the delivery costs for Imparfaites models amount to €3.99 at a post office or collection point, and €4.99 for home delivery against delivery with signature .
The desire not to offer our products for express delivery goes hand in hand with our ecological approach in order not to participate in the increase in express transport solutions and the significant burden in CO2 emissions that they entail. Indeed, behind the majority of rapid deliveries, the provision of a truck which, to ensure rapid delivery of the package, may be forced to drive without optimal loading optimization.
At COG, we advocate patience on a healthy planet, more than impatience in a warming world, and we invite you to share the experience with us.
Can we reassure you, the average delivery time for our shoes is 48 hours to 72 hours; don't even have time to get cold feet ;)
All packages are prepared and shipped within a maximum of 48 working hours + delivery times depending on the delivery address. In mainland France, the average delivery time for a package via Colissimo is 48 hours or 2 working days. For Europe, the average delivery time for a package via Colissimo varies from 3 to 5 working days on average, and can in certain cases go up to 9 days depending on the country of destination. For the rest of the world: the average delivery time for a package varies from 5 to 12 working days depending on the country of destination and the delivery method selected. Shipments are only made Monday to Friday. For all orders placed on Friday after 11 a.m. or on the weekend, packages will be shipped the following Monday.
Once your order has been placed, we will send you an email summarizing your order, followed, after shipping your shoes, by a second email containing a tracking link for your package on the website of our delivery partner Colissimo.
If the estimated waiting time has expired several days ago and your package has still not been delivered to you, it may be stuck in the postal delivery chain and the delivery information may not have reached you. , or that it has been accidentally misplaced. To begin, please check online via the email that you should have received following the shipment of your order, the information concerning the tracking of the delivery of your package on the Colissimo platform. If for one reason or another you are unable to obtain further information on the delivery status of your order, do not hesitate to write to us at: email@example.com so that we can contact the carrier to be able to better inform you about the delivery status of your order, and to resolve the delivery problem.
Your package may have been returned to us for different reasons:
1/ Parcel not collected from the post office or relay point within 10 days during which it is kept before reshipment.
2/ Parcel not collected from the post office within the 10 day period during which it is kept following the customer's absence during the attempted home delivery.
3/ Name of recipient and/or contact details incorrectly entered. If your package has been returned to us for one of the first two reasons mentioned above, we will contact you by email to find out the shipping method you wish to use so that your package can be sent back to you. Unfortunately, in this case, the reshipment costs charged by the carrier will be your responsibility. If your package was returned to us for the third reason mentioned above, we will contact you by email to verify your shipping details. If we inadvertently entered your contact details incorrectly when editing your delivery label, preventing the successful receipt of your order, we will reship your package to you as soon as possible. If unfortunately the error in providing the contact details indicated on the package was due to a lack of vigilance on your part, we will reship your package as soon as possible but we would be forced to charge you for the costs of reshipping your package. package.
Returns & Refunds
For one reason or another, you wish to return your pair(s) to us, no problem. You have 30 days from the date of receipt of your order to return it to us. All you need to do is send us your request to the following address: firstname.lastname@example.org then return your items to us (see shipping terms and costs below in the FAQ)
After receipt and verification of the quality of the returned product, we will, according to your wish, exchange or refund your item (excluding shipping costs for the order), or if you wish, issue a credit note. of a value equal to the amount of your purchase valid for one year on cog-store.com
Please note, the item(s) can only be refunded if the goods are returned to us in a condition similar to that noted during shipping, i.e. new and clean shoes, not having been worn, and box in the same condition as when your package was received, suitable for resale.
The package must also contain all the items present in the box during shipping - including the delivery note - otherwise it will unfortunately not be possible for us to issue a refund.
Thank you for the care taken with your package.
If the size received is not suitable, we can exchange your pair for another size of the same model (while stocks last - an exchange is therefore not possible for the "Les Imparfaites" collection and all models sold at a value of less than 100€ -). Simply send us your request by writing to us at email@example.com
Return costs for the exchanged pair are free for mainland France, Belgium, Germany, Luxembourg and the Netherlands.
As part of this exchange, the shipping costs for the new pair are 6.5 euros.
We will come back to you for payment terms.
We will ship your new pair to you after receiving and verifying the contents and status of your returned order.
If you do not wish to exchange your pair, you are also given the option of being reimbursed for the amount of your purchase, or of benefiting from a voucher valid for one year on cog-store.com.
The refund of an order only concerns the cost of the items, not the shipping costs specific to sending the package.
Please note, the item(s) can only be exchanged or refunded if the goods are returned to us in a condition similar to that noted during shipping, i.e. new and clean shoes, not having been worn. excluding fitting, and box in the same condition as the package arrived, suitable for resale.
- If your country is part of the list of countries concerned by free returns (see details of return costs below in the FAQ), we will produce a label for you to print and then affix to your package in order to return it to us. - If your country of residence is not affected by the free return offer, please send us your return request by email to the address firstname.lastname@example.org before proceeding with the return to be made by means transport of your choice. The recipient address to be mentioned on the return slip must be: CAMARA Omar 108 Place Henri Barbusse 69800 - SAINT-PRIEST. In order to be returned to us, an item must meet the following eligibility criteria:
- Returned shoes must not have been worn (except when trying them on a flat, clean surface) or show any signs of wear.
- Shoes must be returned with the accompanying accessories (laces, sole, etc.).
- The box must be returned in its original condition. If the shoes arrive to us in a condition that does not correspond to the conditions mentioned above, we will unfortunately not be able to refund them.
Thank you for your understanding.
Return costs are free for mainland France, Belgium, Germany, Luxembourg and the Netherlands. At your request, we will send you a prepaid returns slip so that you can return the item(s) concerned to us. For other countries in Europe and the rest of the world, return costs are the responsibility of the customer.
Concerning the Imperfects :
As part of a refund request, return costs are the responsibility of the customer.
For any inquiries or if you have any questions relating to your order or after-sales service, do not hesitate to contact us.