Politique de livraison et de retour

- Metropolitan France : Delivery costs €3.99 to a post office or collection point, and €4.99 for home delivery with signature confirmation for all purchases under €135. Delivery is free to post offices and collection points for all purchases of €135 or more. Home delivery with signature confirmation costs €1.99 for all purchases of €135 or more.

- Europe : Our delivery charges vary between €13 and €17 depending on the country of destination (see details of the delivery charge when placing the order).

- Rest of the World : Our delivery charges vary between €18 and €30 depending on the country of destination (see details of the delivery charge when placing the order).

Regarding our "Imperfect" models :

- Metropolitan France : For orders under €100, delivery costs for Imperfect models are €6.50 at post offices or collection points, and €7.50 for home delivery with signature required.

For orders of €100 or more, delivery charges for Imperfect models are €3.99 at post offices or collection points, and €4.99 for home delivery with signature required.

Our decision not to offer express delivery aligns with our environmental commitment to avoid contributing to the growth of express shipping solutions and the significant CO2 emissions they generate. Indeed, behind most express deliveries lies the deployment of a truck which, to ensure rapid delivery, may be forced to drive without optimizing the load.
At COG, we advocate patience on a healthy planet, rather than impatience in a warming world, and we invite you to share the experience with us.
Rest assured, the average delivery time for our shoes is 48 to 72 hours; not even enough time for your feet to get cold ;)

All parcels are prepared and shipped within a maximum of 48 working hours + delivery time depending on the delivery address.

In metropolitan France, the average delivery time for a parcel via Colissimo is 48 hours, or 2 working days.

For Europe, the average delivery time for a parcel via Colissimo varies from 3 to 5 working days on average, and can in some cases go up to 9 working days depending on the country of destination.

For parcels shipped via Delivengo, allow 2 to 3 days more than the previously mentioned estimates.

For the rest of the world: the average delivery time for a parcel varies from 5 to 12 business days depending on the destination country and the selected delivery method. Shipments are made only from Monday to Friday. Any order placed on Friday after 11:00 AM or over the weekend will be shipped the following Monday.

Once your order has been placed, we will send you an email summarizing your order, followed, after the shipment of your shoes, by a second email containing a link to track your package on the website of our delivery partners (La Poste Colissimo or Delivengo).

If the estimated delivery time has passed for several days and your package still hasn't been delivered, it may be stuck in the postal delivery chain, you may not have received delivery information, or it may have been accidentally lost. First, please check online via the email you should have received after your order was shipped, and verify the tracking information for your package on the website of the carrier handling your shipment.

If for any reason you are unable to obtain further information on the delivery status of your order, please do not hesitate to write to us at: contact@cog-store.frso that we can contact the carrier to better inform you about the delivery status of your order, and resolve the delivery problem.

Your package may have been returned to us for various reasons:

1/ Parcel not collected from the post office or relay point within 10 days, during which time it is kept before reshipment.

2/ Parcel not collected from the post office within the 10-day period during which it is kept following the absence of the customer during the attempted home delivery.

3/ Recipient's name and/or contact details incorrectly entered.

If your package was returned to us for one of the first two reasons mentioned above, we will contact you by email to find out which shipping method you would like to use so that your package can be reshipped to you. Unfortunately, in this case, you will be responsible for the reshipping fees charged by the carrier.

If your package has been returned to us for the third reason mentioned above, we will contact you by email to verify your shipping details.

If we accidentally entered your details incorrectly when printing your delivery label, preventing the proper receipt of your order, we will resend your package as soon as possible.

If, unfortunately, the error in providing the contact details indicated on the package was due to a lack of vigilance on your part, we will resend your package as soon as possible, but we will be forced to charge you the full and actual costs of resending your package as charged by the carrier.

If for any reason you wish to return your pair(s), no problem. You have a period of You have 30 days from the date of receipt of your order to return it to us. Simply send your request to the following address: contact@cog-store.fr then return your items to us (see terms and shipping costs further down in the FAQ)

After receiving and verifying the quality of the returned product, we will proceed, according to your preference, with an exchange, a refund (excluding shipping costs), or, if you wish, a credit note equal to the amount of your purchase, valid for one year. cog-store.com

Please note that the item(s) can only be refunded if the merchandise is returned to us in a condition similar to that observed at the time of shipment, i.e. new and clean shoes, not having been worn, and box in the same condition as when you received your package, suitable for resale.

The package must also contain all the items that were in the box when it was shipped, otherwise we will unfortunately not be able to process a refund.

Thank you for the care taken with your package.

If the size received is not suitable, we can you Exchange your pair for another size of the same model (subject to availability - exchanges are therefore not possible for the "Les Imparfaites" collection and all models on sale for less than €100). Simply let us know. Send your request by writing to us at the address contact@cog-store.fr
Return shipping for the exchanged pair is free for mainland France, Belgium, Germany, Luxembourg and the Netherlands.
As part of this exchange, the shipping costs for the new pair amount to 7.5 euros.
We will get back to you regarding payment arrangements.

We will ship your new pair after receiving and verifying the contents and condition of your returned order.

If you do not wish to exchange your pair, you also have the option of receiving a refund of the purchase amount, or a voucher valid for one year on cog-store.com.

The refund for an order only covers the cost of the items, not the shipping costs specific to sending the package.

Please note that the item(s) can only be exchanged or refunded if the merchandise is returned to us in a condition similar to that observed at the time of shipment, i.e. new and clean shoes, not having been worn except for trying on, and box in the same condition as when the package arrived, suitable for resale.

In order to be returned to us, an item must meet the following eligibility criteria:

- Returned shoes must not have been worn (except for trying on a flat and clean surface) nor show any signs of wear.

- The shoes must be returned with the accompanying accessories (laces, insoles, etc.).

- The box must be returned in its original condition. If the shoes arrive in a condition that does not meet the above conditions, we will unfortunately be unable to process a refund.

Thank you for your understanding.

- If your country is on the list of countries eligible for free returns (see details of return costs further down in the FAQ), we will provide you with a label to print and affix to your package for return. - If your country of residence is not eligible for free returns, please send your return request by email to the following address: contact@cog-store.fr Before proceeding with the return, which must be made using the means of transport of your choice, the recipient address to be indicated on the return slip must be:

CAMARA Omar 108 Place Henri Barbusse 69800 - SAINT-PRIEST.

In the context of a refund, only the value of the invoiced products is refunded.

Delivery charges and PayPal commission fees are not refundable if this payment method was used when paying for the order.

Return shipping is free for mainland France, Belgium, Germany, Luxembourg and the Netherlands, for any item worth more than €100 (shipping costs not included), limited to a return of no more than 2 items joined in the same order.

Returns are free up to a limit of one free return per customer for each refunded order. Beyond this limit of one free return and one refunded order, the customer will be responsible for return shipping costs for any subsequent orders until a new item is purchased to reactivate the free return policy.

For items valued at €100 or less, and for orders placed in European countries not mentioned above and the rest of the world, return shipping costs are the responsibility of the customer.

Finally, the free return offer applies to the price of a single item, not the total price of an order. Therefore, ordering two items worth less than €100 does not make an order worth more than €100 eligible for the free return offer.

In the case of a return not subject to the issuance of a return label offered by COG, in order to ensure the return, the choice of carrier who will proceed with the return of their order belongs to the customer.

The address to include on the return package is:

CAMARA OMAR, 108 Place Henri Barbusse, 69800 - SAINT-PRIEST. FRANCE

Regarding Imperfect Tense :

In the context of a refund request for an imperfect model, the return costs are the responsibility of the customer.