Une question sur nos chaussures vegan ou sur la marque ? Retrouvez notre FAQ

Founded in 2018, we are a French shoe brand committed to offering items in eclectic styles, ranging from the retro tennis, to the classic Richelieu. Their common characteristic is that they are all manufactured using processes that exclude animal exploitation, and also respect a manufacturing charter. philanthropist And ecological. Also, all our models are vegan, products in Portugal, composed of materials developed in Europe, and the result of eco-responsible production. COG's DNA fingerprint : advocating for respect for life through shoes resolutely ethical, but without sacrificing anything to style.

An article vegan is a product whose composition – materials and manufacturing methods combined – uses no elements of animal origin and does not participate in any form of exploitation or mistreatment. Our commitment to strictly adhering to this condition in each phase of our design development has earned our brand approval PETA Approved Vegan.

Involved in a responsible approach, Our production charter is based on criteria that respect living beings in the broadest sense. That's why, in addition to not using any animal-derived materials, it is fundamental for us to work with partners considering their employees by offering them a working environment conducive to their well-being, through good sanitary conditions, respect for established safety standards, as well as a decent salary and working hours. All our models They are thus made in Portugal, in the Porto region, in a workshop that provides these good working conditions. Beyond human considerations, our approach is also ecological and responsible because we take care to limit the impact that the manufacture of our models can have on the environment.

Also, the geographical proximity between Portugal and France and the less significant carbon emissions involved in transporting goods from one territory to the other, is an additional reason that motivated the choice to produce in this country. Our materials They are also made in Europe (in Italy and Spain) and composed of recycled materials, from a circular and sustainable economy.

The main argument in favor of using environmentally friendly materials in the manufacturing of our shoes is undoubtedly the fact that they are free from animal-derived materials. Indeed, between the methane and CO2 emissions generated by livestock farming—particularly pollution from animal waste—the deforestation required to plant grain for animal feed, and the water consumption associated with livestock farming, leather production is incomparably more polluting than our similar materials. Moreover, before being usable as leather, hides must undergo a tanning process, often involving mineral and chemical processes that are extremely polluting. Furthermore, 90% of global leather production is outsourced to Asia, while the animals are primarily raised in Latin America; all these intercontinental transport flows—which our production avoids—also generate significant carbon emissions. Therefore, to meet the expectations of customers accustomed to the look and feel of leather, we use leather-like materials that are not subject to these production constraints, and are also manufactured using environmentally friendly methods: - suppliers promoting a circular economy by reusing material scraps or waste materials; - processes that use less water; - use of recycled materials, such as... textiles made from plastic bottles. For example, all the linings of our shoes are made from recycled materials; the same is true for our soles, which are made from partially recycled rubber. Finally, all COG shoes are produced in Portugal and use European materials certified OEKO-TEX 100, V-Label, INESCOP, Italians and Spaniards, countries whose geographical proximity to France guarantees lower transport emissions.

Concerned about preserve the environment, we strive to introduce ever more natural and recycled materials to our models. Over the years, we have selected several plant-based materials for the upholstery of several of our models: rain marc, repurposed inedible cereals, the use of plant-based solutions allows us to avoid the waste of natural raw materials and to limit the use of synthetic materials as much as possible.

Our insoles, meanwhile, are made of recycled cork, and our laces and inner linings are made of plastic bottles - mostly caught in the Mediterranean - revalued. Depending on the characteristics specific to each model and its color variations, our shoes are also made of synthetic materials such as polyester, polyurethane, microfibers (from the circular economy), rubber, but also of natural materials such as cotton.

Committed to responsible production practices and mindful of environmental protection, we prioritize sustainable materials produced in Europe to minimize carbon emissions. All the materials we use meet the European OEKO-TEX 100 standard (textiles guaranteed free of substances harmful to the body and the environment) and are all certified hypoallergenic, breathable, odor-resistant, and abrasion-resistant.

Currently, all our models and packaging are produced in the Porto region in small family workshops in Portugal, a region renowned for its expertise in shoemaking.

The reasons for this choice are numerous. We want to make a vegan shoe accessible to our customers, but also one produced according to a ethical charter respectful of workers in charge of the production of our products, ensuring their comfort, safety, and a fair wage. We also strive to have our collections manufactured in a geographical area close to France to minimize the carbon footprint associated with shipping our goods. Finally, while we are committed to a virtuous and responsible production model, we want our shoes to be sold at a price that, while valuing skilled European labor, remains affordable. The Portuguese manufacturing environment meets all these conditions in addition to to offer world-renowned traditional expertise in the shoe industry.

Although production based in France symbolizes an attractive development path that we could aspire to in the long term (lower carbon emissions, recognition of the work of local artisans, etc.), this production location would not currently allow us to be in line with our ethical-economic model. Indeed, manufacturing in France would entail production costs, which, passed on to the product's selling price, would force us to offer our items at a high and potentially prohibitive price. However, if our goal is to democratize responsible consumption, we believe it's essential to offer the public a solution that remains financially accessible. Manufacturing in Portugal allows us to strike a balance between ethical production and reasonable pricing. Furthermore, given that the French footwear market has unfortunately declined in recent decades, it would now be technically difficult, if not impossible, to produce some of our models in France.

Because we're nice and our shoes are stylish, obviously! ^^ More seriously, fitting COG, It's about treating yourself to a pair of designer shoes while embodying the values ​​of a committed brand, founded on the desire to protect nature and to give living beings the place they deserve. Furthermore, we aspire to supporting shelters involved in rescuing abandoned animals or those who have suffered from precarious living conditions, by sharing a portion of our proceeds with them. Also, through the purchase of your COG shoes, you are participating in a decidedly human project. With our models on your feet, we can't guarantee that you'll run faster, let alone float on water (if that happens, be sure to share a selfie with us ^^), however, what we promise you is that wearing COG means giving yourself the luxury of being able to walk with a light step, and with a free conscience to offer this world the most beautiful image of what fashion has to offer in terms of sensitivity.

The size selection depends on the model you wish to order. Therefore, to choose the size that meets your needs, please refer to the product page of the desired model or to our "Sizing" section.Size Guide"before placing your order.

If you have any doubts, please do not hesitate to contact us by writing to the following address: contact@cog-store.fr, We will be happy to guide you in your choice.

* The insoles in our RAVEN, WALLACE, and WINTON models are removable. You can therefore replace them with orthotic insoles if you are accustomed to wearing them. Regarding our city models Laïka, Aïko, Olympe, Watson And Alan, The insole is glued into the shoe, which may mean (in case of overlaying your orthotic insole) taking a size larger than recommended.

To maintain your pair of COG, Nothing could be simpler! Use a slightly damp cloth and rub gently. Then let your shoes air dry, taking care not to expose them to direct sunlight to prevent the color from fading. For the care of the imitation nubuck parts, our Alan brown nubuck For example, we recommend using a soft-bristled brush or a crepe brush. Avoid all abrasive products because, although we haven't tested our materials with every specialized cleaning spray on the market, some, particularly corrosive ones, can damage the softness and quality of the materials. Therefore, we do not recommend using this type of product unless advised by a knowledgeable shoemaker familiar with the qualities of our nubuck-like materials. A little tip: To freshen up the inside of your shoes, you can remove the insoles of your sneakers and sprinkle them with a little baking soda, or place a thin layer in your dress shoes. Baking soda has absorbent properties. Place the removable insoles and baking soda in an airtight bag for a few hours, then remove the powder by shaking the insoles before putting them back in your shoes. You can also gently rub your insoles with a soft cloth dampened with a little soapy water. However, make sure the insoles are completely dry before putting them back in your shoes. Please note: Our shoes are not machine washable.

All our models are made of water-repellent materials, and although they're not designed for jumping in puddles, you can wear them in the rain without any problem. Tested and approved ;)

Our models are currently available in sizes ranging from 35 to 46. Unfortunately, we are currently unable to produce soles and shoe lasts in sizes not offered by our suppliers. This would entail significant production costs for each new size and model, which our brand is not currently able to bear. However, we are keeping this in mind, and in our research to develop new models, we always consider the availability of both smaller and larger sizes. Thank you for your understanding, and we look forward to serving even more of you.

- Metropolitan France : Delivery costs €3.99 to a post office or collection point, and €4.99 for home delivery with signature confirmation for all purchases under €135. Delivery is free to post offices and collection points for all purchases of €135 or more. Home delivery with signature confirmation costs €1.99 for all purchases of €135 or more.

- Europe : Our delivery charges vary between €12.99 and €23 depending on the destination country, the weight of the package, and the delivery option chosen (see the detailed delivery charges during checkout). Please note that "Delivengo Easy" deliveries do not include insurance against loss. For insured delivery, choose "Colissimo" with signature upon delivery.

- Rest of the World : Our delivery charges vary between €6.99 and €45 depending on the destination country, the weight of the package, and the delivery method chosen (see the detailed delivery charges during checkout). Please note that "Delivengo Easy" deliveries do not include package insurance in case of loss. For insured delivery, choose "Colissimo" with signature upon delivery.

Regarding our "Imperfect" models :

- Metropolitan France : For orders of €100 or less, delivery charges for Imperfect models are €6.50 at post offices or collection points, and €7.50 for home delivery with signature required.

For orders of €100 or more, delivery charges for Imperfect models are €3.99 at post offices or collection points, and €4.99 for home delivery with signature required.

Our decision not to offer express delivery aligns with our environmental commitment to avoid contributing to the growth of express shipping solutions and the significant CO2 emissions they generate. Indeed, behind most express deliveries lies the deployment of a truck which, to ensure rapid delivery, may be forced to drive without optimizing the load.
At COG, patience is valued for preserve a healthy planet, rather than impatience which would accentuate global warming, we invite you to share the experience with us.
Rest assured, the average delivery time for our shoes is 48 to 72 hours; not even enough time for your feet to get cold ;)

All parcels are prepared and shipped within a maximum of 48 working hours + delivery time depending on the delivery address.

In metropolitan France, the average delivery time for a parcel via Colissimo is 48 hours, or 2 working days.

For Europe, the average delivery time for a parcel via Colissimo varies from 3 to 5 working days on average, and can in some cases go up to 9 working days depending on the country of destination.

For parcels shipped via Delivengo, allow 2 to 3 days more than the previously mentioned estimates.

For the rest of the world: the average delivery time for a parcel varies from 5 to 12 business days depending on the destination country and the selected delivery method. Shipments are made only from Monday to Friday. Any order placed on Friday after 11:00 AM or over the weekend will be shipped the following Monday.

Once your order has been placed, we will send you an email summarizing your order, followed, after the shipment of your shoes, by a second email containing a link to track your package on the website of our delivery partners (La Poste Colissimo or Delivengo).

If the estimated delivery time has passed for several days and your package still hasn't been delivered, it may be stuck in the postal delivery chain, you may not have received delivery information, or it may have been accidentally lost. First, please check online via the email you should have received after your order was shipped, and verify the tracking information for your package on the website of the carrier handling your shipment.

If for any reason you are unable to obtain further information on the delivery status of your order, please do not hesitate to write to us at: contact@cog-store.frafin que We contacted the carrier to better inform you about the delivery status of your order and resolve the delivery problem.

Your package may have been returned to us for various reasons:

1/ Parcel not collected from the post office or relay point within 10 days, during which time it is kept before reshipment.

2/ Parcel not collected from the post office within the 10-day period during which it is kept following the absence of the customer during the attempted home delivery.

3/ Recipient's name and/or contact details incorrectly entered.

If your package was returned to us for one of the first two reasons mentioned above, we will contact you by email to find out which shipping method you would like to use so that your package can be reshipped to you. Unfortunately, in this case, you will be responsible for the reshipping fees charged by the carrier.

If your package has been returned to us for the third reason mentioned above, we will contact you by email to verify your shipping details.

If we accidentally entered your details incorrectly when printing your delivery label, preventing the proper receipt of your order, we will resend your package as soon as possible.

If, unfortunately, the error in providing the contact details indicated on the package was due to a lack of vigilance on your part, we will resend your package as soon as possible, but we will be forced to charge you the full and actual costs of resending your package as charged by the carrier.

If for any reason you wish to return your pair(s), no problem. You have a period of You have 30 days from the date of receipt of your order to return it to us. Simply send your request to the following address: contact@cog-store.fr then return your items to us (see terms and shipping costs further down in the FAQ)

After receiving and verifying the quality of the returned product, we will proceed, according to your preference, with an exchange, a refund (excluding shipping costs), or, if you wish, a credit note equal to the amount of your purchase, valid for one year. cog-store.com

Please note that the item(s) can only be refunded if the merchandise is returned to us in a condition similar to that observed at the time of shipment, i.e. new and clean shoes, not having been worn, and box in the same condition as when you received your package, suitable for resale.

The package must also contain all the items that were in the box when it was shipped - including the delivery note - otherwise we will unfortunately not be able to process a refund.

Thank you for the care taken with your package.

If the size received is not suitable, we can you Exchange your pair for another size of the same model (subject to availability). Simply let us know. Send your request by writing to us at the address contact@cog-store.fr
Return shipping for the exchanged pair is free for mainland France, Belgium, Germany, Luxembourg and the Netherlands for any order worth more than €100.

As part of this exchange, the shipping costs for the new pair are €7.50, and €13 in the case of an order for 2 pairs to be exchanged.

Please send us your exchange request by email so that we can share the payment details with you.

We will ship your new pair after receiving and verifying the contents and condition of your returned order.

If you do not wish to exchange your pair, you also have the option of receiving a refund of the purchase amount, or a voucher valid for one year on cog-store.com.

The refund for an order only covers the cost of the items, not the shipping costs specific to sending the package.

Please note that the item(s) can only be exchanged or refunded if the merchandise is returned to us in a condition similar to that observed at the time of shipment, i.e. new and clean shoes, not having been worn except for trying on, and box in the same condition as when the package arrived, suitable for resale.

In order to be returned to us, an item must meet the following eligibility criteria:

- Returned shoes must not have been worn (except for trying on a flat and clean surface) nor show any signs of wear.

- The shoes must be returned with the accompanying accessories (laces, insoles, etc.).

- The box must be returned in its original condition. If the shoes arrive in a condition that does not meet the above conditions, we will unfortunately be unable to process a refund.

Thank you for your understanding.

- If your country is on the list of countries eligible for free returns (see details of return costs further down in the FAQ), we will provide you with a label to print and affix to your package for return. - If your country of residence is not eligible for free returns, please send your return request by email to the following address: contact@cog-store.fr Before proceeding with the return, which must be made using the means of transport of your choice, the recipient address to be indicated on the return slip must be:

CAMARA Omar 108 Place Henri Barbusse 69800 - SAINT-PRIEST.

In the context of a refund, only the value of the invoiced products is refunded.

Delivery charges and PayPal commission fees are not refundable if this payment method was used when paying for the order.

Return shipping is free for mainland France, Belgium, Germany, Luxembourg and the Netherlands, for any item worth more than €100 (shipping costs not included), limited to a return of no more than 2 items joined in the same order.

Returns are free up to a limit of one free return per customer for each refunded order. Beyond this limit of one free return and one refunded order, the customer will be responsible for return shipping costs for any subsequent orders until a new item is purchased to reactivate the free return policy.

For items valued at €100 or less, and for orders placed in European countries not mentioned above and the rest of the world, return shipping costs are the responsibility of the customer.

Finally, the free return offer applies to the price of a single item, not the total price of an order. Therefore, ordering two items worth less than €100 does not make an order worth more than €100 eligible for the free return offer.

In the case of a return not subject to the issuance of a return label offered by COG, in order to ensure the return, the choice of carrier who will proceed with the return of their order belongs to the customer.

The address to include on the return package is:

CAMARA OMAR, 108 Place Henri Barbusse, 69800 - SAINT-PRIEST. FRANCE

Regarding Imperfect Tense :

In the context of a refund request for an imperfect model, the return costs are the responsibility of the customer.

Currently, our products are only sold through our online store.

If you have forgotten your password and/or are unable to log in to your cog-store account, you can create a new one by clicking on "Forgot your password?" in the login area. A password reset email will then be sent to you along with a new temporary login password. If you encounter any difficulties, please do not hesitate to contact our customer service.